Urgent: "permission denied" / "Correspondence (pro bably) not recorded"

From: Rehan van der Merwe [mailto:rehan@nha.co.za]

Help please anyone who can:

I get “permission denied” email upon any transaction
recorded and on correspondence RT replies with a
"Correspondence (probably) not recorded" message.
Correspondence is not recorded at all.

It just started acting up this morning, without anything
notable being done to RT in the last days.

Hey, I’m getting the same thing here! I have the same messages showing up
in the logs too.

If anyone figures out a fix, please post it to the list. In the meantime, I
will work on it here.
Kendric Beachey

This did indeed solve the problem for me too. Hooray!

It was my Transactions table that had the problem.

How odd (and fortunate) that this problem cropped up for me just after it
did for Rehan. I had never used (nor heard of) check/repair in MySQL
before.
Kendric BeacheyFrom: Rehan van der Merwe [mailto:rehan@nha.co.za]
Sent: Wednesday, June 05, 2002 9:05 AM
To: Beachey, Kendric; Rt-Users (E-mail)
Subject: RE: [rt-users] Urgent: “permission denied” / “Correspondence
(probably) not recorded”

I found it was a database corruption. I fixed it with “CHECK TABLE …” &
“REPAIR TABLE …” from within MySQL. You could also do the MySQL repairs
with “myisamchk” from the command line.

I believe my problem to merely be inconsistent/corrupted indexes somewhere
(sorry I cant be more specific - I was to overjoyed to find it working to
concentrate on the cause of my problem)

Hope this helps.

Rehan van der Merwe

From: Beachey, Kendric [mailto:Kendric.Beachey@garmin.com]
Sent: Wednesday, June 05, 2002 3:41 PM
To: Rt-Users (E-mail)
Subject: RE: [rt-users] Urgent: “permission denied” / “Correspondence
(probably) not recorded”

From: Rehan van der Merwe [mailto:rehan@nha.co.za]

Help please anyone who can:

I get “permission denied” email upon any transaction
recorded and on correspondence RT replies with a
"Correspondence (probably) not recorded" message.
Correspondence is not recorded at all.

It just started acting up this morning, without anything
notable being done to RT in the last days.
Hey, I’m getting the same thing here! I have the same messages showing up
in the logs too.
If anyone figures out a fix, please post it to the list. In the meantime, I
will work on it here.
Kendric Beachey