Upload multiple files customfield in Articles : no content

RT Users
1

Hi,

I’m running RT 4.0.6.

I have an article with an “Upload multiple files” custom field. I have
defined two PDFs in my article for this custom field.

When I try to use the article in a RT reply, I just see the two file names
but not the content. I don’t see many other ways to make it work.

Is it normal / a bug / a feature ?

Thanks!
L.B.

2

I have an article with an “Upload multiple files” custom field. I have defined two PDFs in my
article for this custom field.
When I try to use the article in a RT reply, I just see the two file names but not the
content. I don’t see many other ways to make it work.
Is it normal / a bug / a feature ?

Articles do not support attaching files from upload files/images CFs.

-kevin

3

Hello,
I found this mail in the archive:On Tue, Nov 06, 2012 at 09:42:05AM +0100, L B wrote:

I have an article with an “Upload multiple files” custom field. I have defined two PDFs in my
article for this custom field.
When I try to use the article in a RT reply, I just see the two file names but not the
content. I don’t see many other ways to make it work.
Is it normal / a bug / a feature ?

Articles do not support attaching files from upload files/images CFs.

-kevin

Is it planned to change this behaviour? Would be a great feature.
If the above does not work, then what’s the purpose of these file attachments in articles?

Regards
Daniel

4

Is it planned to change this behaviour? Would be a great feature.

Sure, but we have a lot of features to work on, so until it makes it
to the top of our list, or becomes a priority for a client, it’ll have
to wait for resource allocation.

If the above does not work, then what’s the purpose of these file attachments
in articles?

People use articles as a type of wiki, when visiting an Article, those
attachments are available for download.

-kevin