Upload Multiple Files at once

RT Users
1

Hi,
We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to upload
together instead of having to add and save for each one.
Has anyone found a way to be able to upload more than 1 file at a time?
Thanks,
Jeff

2

From: “Jeff” bigwa420@gmail.com

We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to
upload together instead of having to add and save for each one.
Has anyone found a way to be able to upload more than 1 file at a
time?

It’s a documented problem that this cannot be done in Internet Explorer: the
browser will not support multiple selection in a file picker dialog box.

The only way I’m aware of to implement this is by grafting in a Flash-based
uploader; a non-trivial undertaking. (There’s a jQuery multi-file uploader,
but it also depends on the browser’s file-picker and has the same problems.)

FF, Safari and Chrome all allow multiple selection in their file pickers,
though the app may not know how to handle it, and thus not enable it.

Cheers,
– jra
Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

3

----- Original Message -----

From: “Jeff” bigwa420@gmail.com

We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to
upload together instead of having to add and save for each one.
Has anyone found a way to be able to upload more than 1 file at a
time?

It’s a documented problem that this cannot be done in Internet Explorer: the
browser will not support multiple selection in a file picker dialog box.

The only way I’m aware of to implement this is by grafting in a Flash-based
uploader; a non-trivial undertaking. (There’s a jQuery multi-file uploader,
but it also depends on the browser’s file-picker and has the same problems.)

FF, Safari and Chrome all allow multiple selection in their file pickers,
though the app may not know how to handle it, and thus not enable it.

Even if browser support it, it should be implemented in RT and it’s not.

Cheers,
– jra

Jay R. Ashworth Baylink jra@baylink.com
Designer The Things I Think RFC 2100
Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII
St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274

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