Upgrading with rt2-to-rt3 1.20 (again)

RT Developers
1

Hi folks,

Trying this again. rt-2.0-to-dumpfile went fine, dumpfile-to-rt-3.0
started running, finished importing the users and got the following:

u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.
Importing groups
grrrrrrrrq[Thu Jan 22 16:56:41 2004] [crit]: Can’t locate object method
“new” via package “RT::Scrip” (perhaps you forgot to load “RT::Scrip”?)
at ./dumpfile-to-rt-3.0 line 388.
(/usr/local/rt3/lib/RT.pm:254)

Any idea why this is?

Daniel Foster
Technical Director

2

Daniel Foster writes:

Trying this again. rt-2.0-to-dumpfile went fine, dumpfile-to-rt-3.0
started running, finished importing the users and got the following:

u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.
Importing groups
grrrrrrrrq[Thu Jan 22 16:56:41 2004] [crit]: Can’t locate object method
“new” via package “RT::Scrip” (perhaps you forgot to load “RT::Scrip”?)
at ./dumpfile-to-rt-3.0 line 388.
(/usr/local/rt3/lib/RT.pm:254)

Any idea why this is?

A ran into this myself on Mac OS X Server. I just added a “use RT::Scrip;”
to the script and all was well. I didn’t have time at that point to see if
someone had already reported the problem.

Oh, while we’re talking about the import tools… I also needed to make a
code change so that I could move data from a FreeBSD server to Mac OS X
because of the endian difference. I’ll see if I can dig up the minor
change I made. If I recall, it was just a minor change to the export to
use a endian-independant Data::Dumper function.
-Matt

Matthew D. Stock stock@cse.buffalo.edu
Director of Information Technology
Computer Science and Engineering, University at Buffalo

3

u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.u.
Importing groups
grrrrrrrrq[Thu Jan 22 16:56:41 2004] [crit]: Can’t locate object method
“new” via package “RT::Scrip” (perhaps you forgot to load “RT::Scrip”?)
at ./dumpfile-to-rt-3.0 line 388.
(/usr/local/rt3/lib/RT.pm:254)
A ran into this myself on Mac OS X Server. I just added a “use RT::Scrip;”
to the script and all was well. I didn’t have time at that point to see if
someone had already reported the problem.

Thanks for that - I’d have just stuck it in there myself but thought I’d
check first as we’re not in a great rush.

Daniel Foster
Technical Director