Upgrading RT from v2.0.15 to v3.0.4

RT Users
1

Does anyone have any steps on how to perform this upgrade?? I don’t want to
lose any data so if there’s a step by step process available I’d really like
to see it.

Or does anyone have any war stories about the upgrade that they’d like to
share so I don’t encounter the same problems??

Thanks

Stevo

2

Stevo,

there is a rt2-to-rt3 tool available (www.fsck.com), which exports all the
data from RT2, and then imports it into RT3.
This is a 2 way step, which can take a long time to complete!
Download the rt3 package and read the README file carefuly.
RT3’s requirements is something which is worth reading.

Also depending on your system (users and tickets) I recommend you first try
to install RT3 on a non-production server.

Also, go with 3.0.5pre3 not 3.04 because 3.0.5pre3 (not pre4, because it has
some issues that still need to be resolved) has some speed issues resolved!

Regards,
Aleš-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Stevo
Sent: Thursday, August 28, 2003 8:22 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Does anyone have any steps on how to perform this upgrade?? I don’t want to
lose any data so if there’s a step by step process available I’d really like
to see it.

Or does anyone have any war stories about the upgrade that they’d like to
share so I don’t encounter the same problems??

Thanks

Stevo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

Welcome.

A.-----Original Message-----
From: Stevo [mailto:checkpoint@ozbergs.com]
Sent: Thursday, August 28, 2003 8:40 PM
To: Aleš Sušnik
Subject: Re: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Thanks Ales - just what I was looking for!

----- Original Message -----
From: “Aleš Sušnik” alesh@sportina.si
To: “‘Stevo’” checkpoint@ozbergs.com; rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 11:37 AM
Subject: RE: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Stevo,

there is a rt2-to-rt3 tool available (www.fsck.com), which exports all the
data from RT2, and then imports it into RT3.
This is a 2 way step, which can take a long time to complete!
Download the rt3 package and read the README file carefuly.
RT3’s requirements is something which is worth reading.

Also depending on your system (users and tickets) I recommend you first try
to install RT3 on a non-production server.

Also, go with 3.0.5pre3 not 3.04 because 3.0.5pre3 (not pre4, because it has
some issues that still need to be resolved) has some speed issues resolved!

Regards,
Aleš

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Stevo
Sent: Thursday, August 28, 2003 8:22 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Does anyone have any steps on how to perform this upgrade?? I don’t want to
lose any data so if there’s a step by step process available I’d really like
to see it.

Or does anyone have any war stories about the upgrade that they’d like to
share so I don’t encounter the same problems??

Thanks

Stevo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

You know I can’t find that tool anywhere - I even checked the contrib
site… but there’s so much in there… does anyone have a pointer to that
file for me?

–Steve----- Original Message -----
From: “Aleďż˝ Suďż˝nik” alesh@sportina.si
To: “‘Stevo’” checkpoint@ozbergs.com
Cc: rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 11:44 AM
Subject: RE: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Welcome.

A.

-----Original Message-----
From: Stevo [mailto:checkpoint@ozbergs.com]
Sent: Thursday, August 28, 2003 8:40 PM
To: Ale� Su�nik
Subject: Re: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Thanks Ales - just what I was looking for!

----- Original Message -----
From: “Aleďż˝ Suďż˝nik” alesh@sportina.si
To: “‘Stevo’” checkpoint@ozbergs.com; rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 11:37 AM
Subject: RE: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Stevo,

there is a rt2-to-rt3 tool available (www.fsck.com), which exports all the
data from RT2, and then imports it into RT3.
This is a 2 way step, which can take a long time to complete!
Download the rt3 package and read the README file carefuly.
RT3’s requirements is something which is worth reading.

Also depending on your system (users and tickets) I recommend you first try
to install RT3 on a non-production server.

Also, go with 3.0.5pre3 not 3.04 because 3.0.5pre3 (not pre4, because it has
some issues that still need to be resolved) has some speed issues resolved!

Regards,
Aleďż˝

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Stevo
Sent: Thursday, August 28, 2003 8:22 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Does anyone have any steps on how to perform this upgrade?? I don’t want to
lose any data so if there’s a step by step process available I’d really like
to see it.

Or does anyone have any war stories about the upgrade that they’d like to
share so I don’t encounter the same problems??

Thanks

Stevo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

5

You know I can’t find that tool anywhere - I even checked the contrib
site… but there’s so much in there… does anyone have a pointer to that
file for me?

try http://fsck.com/pub/rt/devel/rt2-to-rt3.tar.gz

6

http://www.fsck.com/pub/rt/devel/rt2-to-rt3.tar.gzFrom: “Stevo” checkpoint@ozbergs.com
To: “Aleďż˝ Suďż˝nik” alesh@sportina.si
Cc: rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 6:14 PM
Subject: Re: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

You know I can’t find that tool anywhere - I even checked the contrib
site… but there’s so much in there… does anyone have a pointer to
that
file for me?

–Steve

----- Original Message -----
From: “Aleďż˝ Suďż˝nik” alesh@sportina.si
To: “‘Stevo’” checkpoint@ozbergs.com
Cc: rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 11:44 AM
Subject: RE: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Welcome.

A.

-----Original Message-----
From: Stevo [mailto:checkpoint@ozbergs.com]
Sent: Thursday, August 28, 2003 8:40 PM
To: Ale� Su�nik
Subject: Re: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Thanks Ales - just what I was looking for!

----- Original Message -----
From: “Aleďż˝ Suďż˝nik” alesh@sportina.si
To: “‘Stevo’” checkpoint@ozbergs.com; rt-users@lists.fsck.com
Sent: Thursday, August 28, 2003 11:37 AM
Subject: RE: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Stevo,

there is a rt2-to-rt3 tool available (www.fsck.com), which exports all the
data from RT2, and then imports it into RT3.
This is a 2 way step, which can take a long time to complete!
Download the rt3 package and read the README file carefuly.
RT3’s requirements is something which is worth reading.

Also depending on your system (users and tickets) I recommend you first
try
to install RT3 on a non-production server.

Also, go with 3.0.5pre3 not 3.04 because 3.0.5pre3 (not pre4, because it
has
some issues that still need to be resolved) has some speed issues
resolved!

Regards,
Aleďż˝

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-admin@lists.fsck.com]
On Behalf Of Stevo
Sent: Thursday, August 28, 2003 8:22 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Upgrading RT from v2.0.15 to v3.0.4

Does anyone have any steps on how to perform this upgrade?? I don’t want
to
lose any data so if there’s a step by step process available I’d really
like
to see it.

Or does anyone have any war stories about the upgrade that they’d like to
share so I don’t encounter the same problems??

Thanks

Stevo

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm