Upgrading from RT2 to RT3

RT Users
1

Hey All,

How easy is the upgrade from RT2 to RT3?? I’ve been running RT2 for a while now and would like to take the step and upgrade to RT3. Has anyone had any problems with the upgrade?? Any known issues??

Thanks

Stevo

2

I upgraded mine from RT2 to RT3-0-4. I used to have 50000 tickets and now
I only see about 500 tickets :frowning:

Old : RT2.0.15/mysql3.23.x/apache+modperl1/Solaris8/perl5.6.0

Upgrade : RT3.0.4/mysql4.0.13/apache+modperl1/Soalris8/perl5.8

I am not sure how can I recover the restOn Wed, 16 Jul 2003, Stevo wrote:

Hey All,

How easy is the upgrade from RT2 to RT3?? I’ve been running RT2 for a while now and would like to take the step and upgrade to RT3. Has anyone had any problems with the upgrade?? Any known issues??

Thanks

Stevo

Asif Iqbal
http://pgpkeys.mit.edu:11371/pks/lookup?op=get&search=0x8B686E08
There’s no place like 127.0.0.1

3

Yes ,

I gave up finally .
Read the recent thread on a posting by me.

in fact i downgraded from 2.0.15 to 2.0.9 as 2.0.15 was trucating replies
to the ticket requestor. i had to downgrade mason even becoz 2.0.9 does
not work with mason 1.22 i had to install mason 1.0.5

its really a pity that such a great software peice is so difficult to
install and so sensitive to dependency versions.

regds
MALLAH

Hey All,

How easy is the upgrade from RT2 to RT3?? I’ve been running RT2 for a
while now and would like to take the step and upgrade to RT3. Has
anyone had any problems with the upgrade?? Any known issues??

Thanks

Stevo

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4

its really a pity that such a great software peice is so difficult to
install and so sensitive to dependency versions.

I’ve gotten spoiled recently by updating all my RedHat systems with
the apt-for-rpm program and the http://www.freshrpms.net repository.
Unlike the plain rpm program it manages the dependencies for you.
Perhaps someone would consider packaging rt and the other needed
components in an apt-friendly way.

Les Mikesell
les@futuresource.com

5

Les Mikesell wrote:

Perhaps someone would consider packaging rt and the other needed
components in an apt-friendly way.

They have. www.debian.org.

:slight_smile:
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

6

Greetings,

On my Linux box there are 4 separated installations of RT2 running,
now we want to get them all together into one installation of RT3.
The installation went well, but now there are some problems with
the details. (Murphy’s allways watching us :wink: )

  1. For some “special” users, I created a submit form with some
    mandatory fields outside of RT. The submitted data are passed to a
    PERL script and I want to create the ticket via a system call of the CLI.
    This worked fine with RT2, now I want to change the system call.
    I can create tickets, add a priority, a subject and
    define the queue where the tickets shall live,
    but how do I add attachments)?

  2. When I try to execute "/opt/rt3/bin/rt create -t ticket"
    an empty ticket is created, and everything looks good:
    “RT/3.0.6 200 OK” (RTDEBUG=3 is set)
    But the the bottom line tells me:
    “malformed RT response from host”

  3. When I shut down Apache and have a look at the error.log there are entries
    telling me:
    Child xxxx still did not exist.
    Child xxxx+1 still did not exist.
    Child xxxx+2 still did not exist.
    Child xxxx+3 still did not exist.
    Depending on how many spare servers I define in my httpd.conf
    But everything seems to work fine, so how do I have to take care?

Configuration:

  • SuSSE Linux 9.0
  • Apache 1.3.27
  • mod_perl 1.27
  • RT 3.0.8
  • RTFM 2.0.2

Any clues?
Thanks in advance.

Ritschi