I’m trying to upgrade from 4.2.0 > 4.4.0 on Ubuntu Server 15.10 and have
been running into some snags. The first was that I had "ExternalAuthId"
with values in my RT4 database, as I was using that plug-in. Once I dropped
that table I was able to continue upgrading. However, my upgrade has
stalled at the following:
Upgrade from 4.3.12 to 4.3.13 (Incomplete) Fri Feb 26 08:31:50 2016 4.4.0
Schema updates from /tmp/rt-4.4.0/etc/upgrade/4.3.13 (Incomplete) Fri Feb
26 08:31:50 2016 4.4.0
I get the following error when running “make upgrade-database:”
Processing 4.3.13Now populating database schema. [Fri Feb 26
16:48:54 2016] [critical]: DBD::mysql::st execute failed: Can’t DROP
’IssueStatement’; check that column/key exists at
/tmp/rt-4.4.0/sbin/…/lib/RT/Handle.pm line 552.
(/tmp/rt-4.4.0/sbin/…/lib/RT.pm:390)DBD::mysql::st execute failed: Can’t
DROP ‘IssueStatement’; check that column/key exists at
/tmp/rt-4.4.0/sbin/…/lib/RT/Handle.pm line 552.Makefile:391: recipe for
target ‘upgrade-database’ failedmake: *** [upgrade-database] Error 9
Listing the Tables in my RT4 database doesn’t show any such table, nor does
listing all rows in each column. I assume the error is because
IssuerStatement doesn’t exist, so it fails. However, I am completely
clueless to this reference. Any help on this issue would be greatly
appreciated, as I have another RT server at another School that will have
the same issue. Thanks!
South Central Community School Corporation
(219) 767-2266 ext. 1111
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