We’ve been using RT for approvals for well over a year and I just
completed an upgrade to 3.6.0 and now I’m having issues.
Approvals are being created as expected. However, no notification is being
sent out of its creation (Scrip 11). Furthermore, if I go to the Approval
page nothing gets listed. Unless I specifically go to
/rt/Approvals/Dislplay.html?id=<id#> I cannot see the approvals. Even
with SuperUser permission I am unable to see the approvals.
Any suggestions? I’ve traced the logs (debug mode) and the Scrip never
gets called. As for the Approval page I’m at a loss it obviously works
since I can force it to so it to me. BTW, other scrips in the approval
queue work fine and the scrips haven’t changed from prior to the upgrade
I’ve audited that.
I checked the lists over the past two months didn’t see anything obvious.
Thanks and regards,
Ramon Kagan, GCIA §416-736-2100 #20263
Manager, UNIX Services firstname.lastname@example.org
Computing and Network Services
York University, Toronto, Canada
Part of the inhumanity of the computer is that, once it is
competently programmed and working smoothly, it is completely honest.
- Isaac Asimov