Upgrading - 3.6.6 - 3.8.2

I too just did an upgrade, though from 3.6.6 to 3.8.2. I followed all the steps in UPGRADING and README including UPGRADING.mysql. Everything processed without issue and no errors that I could see on the upgrade itself. Interface works and I can access tickets without issue. However, certain users are reporting errors when trying to do queries other than simple query (they get kicked out) and sometimes get kicked out attempting to access an old ticket. If they log back in and attempt again, sometimes it will work the 2nd or 3rd time. Not sure what is going on.

In the logs I do see errors such as:

[Mon Mar 16 15:36:36 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:36:35 2009] [error]: Couldn’t get principal for not loaded object (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1154), referer: http://rt.amicus.com/Ticket/Display.html?id=9007
[Mon Mar 16 15:36:36 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:36:35 2009] [error]: Group::HasMember was called with an argument that isn’t an RT::Principal or id. It’s (undefined) (/opt/rt3/bin/…/lib/RT/Group_Overlay.pm:1031), referer: http://rt.amicus.com/Ticket/Display.html?id=9007
[Mon Mar 16 15:41:48 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:41:48 2009] [error]: Couldn’t get principal for not loaded object (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1154), referer: http://rt.amicus.com/Ticket/Display.html
[Mon Mar 16 15:41:48 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:41:48 2009] [error]: Group::HasMember was called with an argument that isn’t an RT::Principal or id. It’s (undefined) (/opt/rt3/bin/…/lib/RT/Group_Overlay.pm:1031), referer: http://rt.amicus.com/Ticket/Display.html

Don’t know if these are related or not. Please help! I am NOT a mason expert.
“If there were no God, there would be no Atheists.” - G. K. Chesterson

Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463

Please, anyone that can help point me in the right direction on this!----- Original Message -----
From: “Bill Weaver” wweaver@amicus.com
To: rt-users@lists.bestpractical.com
Sent: Monday, March 16, 2009 3:57:27 PM GMT -06:00 US/Canada Central
Subject: [rt-users] Upgrading - 3.6.6 - 3.8.2

I too just did an upgrade, though from 3.6.6 to 3.8.2. I followed all the steps in UPGRADING and README including UPGRADING.mysql. Everything processed without issue and no errors that I could see on the upgrade itself. Interface works and I can access tickets without issue. However, certain users are reporting errors when trying to do queries other than simple query (they get kicked out) and sometimes get kicked out attempting to access an old ticket. If they log back in and attempt again, sometimes it will work the 2nd or 3rd time. Not sure what is going on.

In the logs I do see errors such as:

[Mon Mar 16 15:36:36 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:36:35 2009] [error]: Couldn’t get principal for not loaded object (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1154), referer: http://rt.amicus.com/Ticket/Display.html?id=9007
[Mon Mar 16 15:36:36 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:36:35 2009] [error]: Group::HasMember was called with an argument that isn’t an RT::Principal or id. It’s (undefined) (/opt/rt3/bin/…/lib/RT/Group_Overlay.pm:1031), referer: http://rt.amicus.com/Ticket/Display.html?id=9007
[Mon Mar 16 15:41:48 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:41:48 2009] [error]: Couldn’t get principal for not loaded object (/opt/rt3/bin/…/lib/RT/User_Overlay.pm:1154), referer: http://rt.amicus.com/Ticket/Display.html
[Mon Mar 16 15:41:48 2009] [error] [client 66.90.205.206] FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Mon Mar 16 20:41:48 2009] [error]: Group::HasMember was called with an argument that isn’t an RT::Principal or id. It’s (undefined) (/opt/rt3/bin/…/lib/RT/Group_Overlay.pm:1031), referer: http://rt.amicus.com/Ticket/Display...html

Don’t know if these are related or not. Please help! I am NOT a mason expert.
“If there were no God, there would be no Atheists.” - G. K. Chesterson

Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463

_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com Discover RT’s hidden secrets with RT Essentials from O’Reilly Media. Buy a copy at http://rtbook.bestpractical.com

“If there were no God, there would be no Atheists.” - G. K. Chesterson

Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463