Upgrade to 4.4.4 from 4.2.2

RT Users
1

Running Make upgrade-database I get the below error any ideas? Did not have an account rt_user in the mysql database the first time I ran Make upgrade-database. Added the account with root privileges and received the same error.

ERROR

[26144] [Mon Jun 3 23:08:53 2019] [warning]: DBI connect(‘dbname=rt4;host=localhost’,‘rt_user’,…) failed: Access denied for user ‘rt_user’@‘localhost’ (using password: YES) at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 105. (/usr/local/share/perl5/Carp.pm:168)

[26144] [Mon Jun 3 23:08:53 2019] [critical]: Connect Failed Access denied for user ‘rt_user’@‘localhost’ (using password: YES)

at /home/ec2-user/Source44/rt-4.4.4/sbin/…/lib/RT.pm line 221. (/home/ec2-user/Source44/rt-4.4.4/sbin/…/lib/RT.pm:408)

Connect Failed Access denied for user ‘rt_user’@‘localhost’ (using password: YES)

at /home/ec2-user/Source44/rt-4.4.4/sbin/…/lib/RT.pm line 221.

make: *** [upgrade-database] Error 255

2

I’d check that you have the right database user/password/host/database name for the RT database in your new RT_SiteConfig.pm file.