Upgrade to 3.6.3 gives Problems if Queue has & character in name

Hello,

I looked for previous posts regarding this problem, but couldn’t seem to
find any, so I’ll try my luck here :slight_smile:

I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working
fine, except 1 queue.
There is a queue called “Messina & RT”, and if I click on this in the
quicksearch table, it returns no results (in the quicksearch table it
does say how many open, new and stalled tickets there are for this
queue, so it can find the queue).

If I now go to edit search, I get the following message:

Results
Error near ->Messina<- expecting a VALUE in 'Queue = 'Messina '
I’m lost

Also in the search field it says:
"Queue = 'Messina "
(so at the ampersand it stops parsing).

We never had a problem with this in the previous version, so I guess it
is a bug?

Is there something I can do about this?

Thanks,

Alain

Hello,

I looked for previous posts regarding this problem, but couldn’t
seem to find any, so I’ll try my luck here :slight_smile:

I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be
working fine, except 1 queue.
There is a queue called “Messina & RT”, and if I click on this in
the quicksearch table, it returns no results (in the quicksearch
table it does say how many open, new and stalled tickets there are
for this queue, so it can find the queue).

If I now go to edit search, I get the following message:

Results
Error near ->Messina<- expecting a VALUE in 'Queue = 'Messina ’
I’m lost

Also in the search field it says:
"Queue = 'Messina "
(so at the ampersand it stops parsing).

We never had a problem with this in the previous version, so I
guess it is a bug?

Is there something I can do about this?

Can you test out RT 3.6.4RC2?

Best,
Jesse

PGP.sig (186 Bytes)

Hello,

I only replied to Jesse by mistake, so here is my reply to the list.

Kind regards,
Alain

Alain Sips schreef:

Hello,

I looked for previous posts regarding this problem, but couldn’t
seem to find any, so I’ll try my luck here :slight_smile:

I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working
fine, except 1 queue.
There is a queue called “Messina & RT”, and if I click on this in
the quicksearch table, it returns no results (in the quicksearch
table it does say how many open, new and stalled tickets there are
for this queue, so it can find the queue).

If I now go to edit search, I get the following message:

Results
Error near ->Messina<- expecting a VALUE in 'Queue = 'Messina ’
I’m lost

Also in the search field it says:
"Queue = 'Messina "
(so at the ampersand it stops parsing).

We never had a problem with this in the previous version, so I guess
it is a bug?

Is there something I can do about this?

Can you test out RT 3.6.4RC2?

Best,
Jesse
Hi Jesse,

At the moment it’s not possible for me to do that, but I will do that in
the near future. For the moment I just renamed the queue. First that
didn’t seem to help, as the name stayed the old one in the quicksearch
(everywhere else it was updated), however after a while it also changed
in the quicksort. I guess that it was still in the cache or something.

I will definitly try out the next upgrade later, and I’ll let yo uknow
what happened.

Thanks,

Alain

I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working
fine, except 1 queue.
There is a queue called “Messina & RT”, and if I click on this in the
quicksearch table, it returns no results (in the quicksearch table it
does say how many open, new and stalled tickets there are for this
queue, so it can find the queue).

If I now go to edit search, I get the following message:

Results
Error near ->Messina<- expecting a VALUE in 'Queue = 'Messina ’
I’m lost

Also in the search field it says:
"Queue = 'Messina "
(so at the ampersand it stops parsing).

We never had a problem with this in the previous version, so I guess
it is a bug?

Is there something I can do about this?

Can you test out RT 3.6.4RC2?

Best,
Jesse

Hey Jesse,

I tried it in 3.6.4 and here it seems to work fine. No problems anymore :slight_smile:

One thing that I noticed is: if you edit the name of your queue, the
Quick Search table doesn’t update itself. The old queue name stays in
it, and you have to edit Quick search. Here you do find the new name of
the queue. You have to unselect it and select it again and then the
correct queue name (and therefor correct results) will be found in the
Quick Search.

Thanks,
Alain