Upgrade to 3.4.5 problem

Hi

I have been struggling with this and I need help.

Platform: Solaris 9 running on SunFire V210 2 processors 2GB Ram

I am using the openpkg distribution of RT 3.4.5. perl is version
5.8.8 mysql is 4.1.14

I am moving to a better machine and upgrading from Solaris 8 and RT 3.2.1

Everything looks good until I actually try to open a ticket. I can
login and I can see the tickets ( I copied the mysql database over and
used the upgrade process and I also have tried with a new init of the
database)

It’s very frustrating because it was working and then when I went to
actually transfer to the new machine I started having trouble.

I have reinstalled it and I still have this problem. I have also since
it was first running installed Bugzilla and rrdtool. It seems like
maybe I have some conflicting code set somewhere but I am not sure how
to go about looking for it. Any suggestions would be most welcome. I
have searched the mailinglist archives and found nothing similar.

The error messages are below.

Peace,
Lois

When I try to look at a ticket (using lynx) I get something like this:

X The Basics
Id: 1
Status: new
Left: 0 min
Priority: 0/0
Queue: General
HTTP/1.1 200 OK Date: Wed, 31 May 2006 15:10:49 GMT Server: Apache
Pragma: no-cache Cache-control: no-cache Connection: close Content-Type:
text/html

System error
error: Invalid <%args> section line at
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry line 55
context:

51: % }
52:
53: <%ARGS>
54: $User => undef
55:
code stack: /ilocal/libexec/rt/HTML/Mason/Lexer.pm:331
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:267
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:173
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:121
/ilocal/libexec/rt/HTML/Mason/Lexer.pm:99
/ilocal/libexec/rt/HTML/Mason/Compiler.pm:214
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:75
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm:114
/ilocal/libexec/rt/HTML/Mason/Interp.pm:440
/ilocal/libexec/rt/HTML/Mason/Request.pm:1088
/ilocal/libexec/rt/HTML/Mason/Request.pm:1021
/ilocal/libexec/rt/HTML/Mason/Request.pm:1197
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowPeople:49
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowSummary:70
/ilocal/libexec/rt/WebRT/html/Ticket/Display.html:57
/ilocal/libexec/rt/WebRT/html/autohandler:215

raw error

Invalid <%args> section line at
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry line 55

Trace begun at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 567
HTML::Mason::Lexer::throw_syntax_error(‘HTML::Mason::Lexer=HASH(0x19ea1e4)’,
‘Invalid <%args> section line’) called at
/ilocal/libexec/rt/HTML/Mason/Lexer.pm line 331
HTML::Mason::Lexer::match_block_end(‘HTML::Mason::Lexer=HASH(0x19ea1e4)’,
‘HASH(0x1e97c90)’) called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 267
HTML::Mason::Lexer::variable_list_block(‘HTML::Mason::Lexer=HASH(0x19ea1e4)’,
‘HASH(0x1e97c90)’) called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 173
HTML::Mason::Lexer::match_block(‘HTML::Mason::Lexer=HASH(0x19ea1e4)’)
called at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 121
HTML::Mason::Lexer::start(‘HTML::Mason::Lexer=HASH(0x19ea1e4)’) called
at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 99
eval {…} at /ilocal/libexec/rt/HTML/Mason/Lexer.pm line 97
HTML::Mason::Lexer::lex(undef, ‘comp_source’, ‘SCALAR(0x1e6465c)’,
‘name’, ‘/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry’,
‘compiler’, ‘HTML::Mason::Compiler::ToObject=HASH(0x19ea1d8)’) called at
/ilocal/libexe
c/rt/HTML/Mason/Compiler.pm line 214
HTML::Mason::Compiler::compile(undef, ‘fh’, ‘GLOB(0x21103d8)’, ‘name’,
’/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry’,
‘comp_source’, ‘SCALAR(0x1e6465c)’) called at
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObje
ct.pm line 75
HTML::Mason::Compiler::ToObject::compile(‘HTML::Mason::Compiler::ToObject=HASH(0x19ea1d8)’,
‘comp_source’, ‘SCALAR(0x1e6465c)’, ‘name’,
’/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowUserEntry’,
‘comp_class’, ‘HTML::Mason
::Component::FileBased’, ‘fh’, ‘GLOB(0x21103d8)’) called at
/ilocal/libexec/rt/HTML/Mason/Compiler/ToObject.pm line 114
HTML::Mason::Compiler::ToObject::compile_to_file(undef, ‘file’,
’/ilocal/var/rt/mason-data/obj/3865757628/standard/Ticket/Elements/ShowUserEntry.obj’,
‘source’, ‘HTML::Mason::ComponentSource=HASH(0x1f49d8c)’) called at /iloca
l/libexec/rt/HTML/Mason/Interp.pm line 440
HTML::Mason::Interp::load(‘HTML::Mason::Interp=HASH(0x1934f30)’,
’/Ticket/Elements/ShowUserEntry’) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1088
HTML::Mason::Request::_fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’,
‘ShowUserEntry’, ‘HTML::Mason::Component::FileBased=HASH(0x1f49d98)’,
‘SCALAR(0x20f069c)’) called at /ilocal/libexec/rt/HTML/Mason/Reque
st.pm line 1021
HTML::Mason::Request::fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’,
‘ShowUserEntry’, undef, ‘SCALAR(0x20f069c)’) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1197
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’,
‘ShowUserEntry’, ‘User’, ‘RT::User=HASH(0x20f09c0)’) called at
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowPeople line 49
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x1e28e00)’)
called at /ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1f49d98)’,
‘Ticket’, ‘RT::Ticket=HASH(0x1e28e00)’) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm line 1251
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, ‘Ticket’,
‘RT::Ticket=HASH(0x1e28e00)’) called at
/ilocal/libexec/rt/WebRT/html/Ticket/Elements/ShowSummary line 70
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x1e28e00)’,
‘Attachments’, ‘RT::Attachments=HASH(0x20ffe18)’) called at
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1f46fb4)’,
‘Ticket’, ‘RT::Ticket=HASH(0x1e28e00)’, ‘Attachments’,
‘RT::Attachments=HASH(0x20ffe18)’) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm lin
e 1251
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, ‘Ticket’,
‘RT::Ticket=HASH(0x1e28e00)’, ‘Attachments’,
‘RT::Attachments=HASH(0x20ffe18)’) called at
/ilocal/libexec/rt/WebRT/html/Ticket/Display.html line 57
HTML::Mason::Commands::ANON(‘id’, 1, ‘id’, 1) called at
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x1e7ce74)’,
‘id’, 1, ‘id’, 1) called at /ilocal/libexec/rt/HTML/Mason/Request.pm
line 1251
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, ‘id’, 1, ‘id’, 1) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’,
‘id’, 1) called at /ilocal/libexec/rt/WebRT/html/autohandler line 215
HTML::Mason::Commands::ANON(‘id’, 1) called at
/ilocal/libexec/rt/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xc208b8)’,
‘id’, 1) called at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1246
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 1) called at
/ilocal/libexec/rt/HTML/Mason/Request.pm line 459
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 459
eval {…} at /ilocal/libexec/rt/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’)
called at /ilocal/libexec/rt/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x20ff650)’)
called at /ilocal/libexec/rt/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x1934dd4)’,
‘Apache=SCALAR(0x1da6afc)’) called at /ilocal/cgi/rt/webmux.pl line 123
eval {…} at /ilocal/cgi/rt/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x1da6afc)’) called at /dev/null line 0
eval {…} at /dev/null line 0