Upgrade of RT

RT Users
1

Hi,

We are new to the whole RT upgrading game and would like to do the following:

· A clean install the new RT 4.2.9 on a new server (server is already configured with the correct Apache (2.2.15), Perl (5.10.1), and MySQL (5.1.73))

· Export the MySQL data from our old RT server - version 3.6.11

· Import the data to the new 4.2.9 version

Can someone let us know how to go about this.

Many Thanks,

Iain Vowles

Iain Vowles | Senior Analyst, Information Services/ Analyst Senior, Services d’Information
Université McGill University | University Advancement / Avancement universitaire
1555, rue Peel, # 937 | Montréal (Québec) Canada H3A 3L8T 514.398.8098 | C 514.443.0328 | E iain.vowles@mcgill.camailto:iain.vowles@mcgill.ca
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2

Perform a mysqldump of the old database, and import it into a new location
as is.

Follow the instructions included with RT for a new installation, ignoring
the database steps.

Add the new database connection details to your new installation’s
RT_SiteConfig.pm file (ensuring that the $DatabaseAdmin value is set
appropriately).

Run sbin/rt-setup-database from the root of the new RT installation with
the appropriate options (including “–action upgrade”). See “–help”.

When I upgrade, I tend to follow the steps above rather than upgrading in
place like RT’s instructions suggest.On Fri, 16 Jan 2015 12:53 am Iain Vowles iain.vowles@mcgill.ca wrote:

Hi,

We are new to the whole RT upgrading game and would like to do the
following:

· A clean install the new RT 4.2.9 on a new server (server is
already configured with the correct Apache (2.2.15), Perl (5.10.1), and
MySQL (5.1.73))

· Export the MySQL data from our old RT server - version 3.6.11

· Import the data to the new 4.2.9 version

Can someone let us know how to go about this.

Many Thanks,

Iain Vowles

Iain Vowles | Senior Analyst, Information Services/ Analyst Senior,
Services d’Information

Université McGill University | University Advancement / Avancement
universitaire
1555, rue Peel, # 937 | Montréal (Québec) Canada H3A 3L8
T 514.398.8098 | C 514.443.0328 | E iain.vowles@mcgill.ca
iain.vowles@mcgill.ca
McGill http://www.mcgill.ca | AOC http://aoc.mcgill.ca/ |
Facebook https://www.facebook.com/McGillUniversityAlumni | Twitter
http://twitter.com/McGillAlumni | LinkedIn
http://www.linkedin.com/groups?home=&gid=49847&trk=anet_ug_hm | Give
now / Faire un don
https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1
https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1
This message is confidential. If you are not the person to whom it is
addressed, please alert us as soon as possible and delete it immediately.
If you are not the correct addressee, any disclosure, copying or other
distribution of this message is strictly prohibited. / Ce message est
confidentiel. Si vous n’êtes pas la personne à laquelle il est destiné
veuillez nous en aviser le plus tôt possible et le détruire immédiatement.
Si ce message ne vous est pas destiné, il vous est strictement interdit de
divulguer, de copier ou de distribuer le contenu de ce message par quelque
moyen que ce soit.