I am new to the RT lists as well as new to the administration of the RT
product. My company has used RT for many years but was maintained by
I have been asked to upgrade our RT system from version 3.8.1 running on
CentOS 5.9 to version 4.2.3 running on CentOS 6.5. Since I am
installing a new OS on new hardware, I will be installing Apache, Perl,
mySQL, etc from the CentOS 6.5 rpm repositories.
Being completely new to the administration of RT, I was not sure which
path was most practical (or possible).
- Build new server with new OS and newer version of Perl, Apache,
mySQL and latest version of RT and then try to migrate or copy over our
customizations and databases.
- Build new server, OS, Perl, Apache, mySQL but copy over our current
version (3.8.1) of RT, get it to work on the new server and then perform
I wasn’t sure if one path was more reliable, practical, etc.
I am currently in the process of doing a new install just so I can
become familiar with everything before I pick a path.
Any advice would be appreciated.