Upgrade from 4.2.5 to 4.4.7

1

When im trying to upgrade from 4.2.5 to 4.4.7 i get below error. when i execute “make upgrade-database”

Can someone help me on this!!

Processing 4.3.0
Now inserting data.
[22816] [Tue Jan 9 06:31:25 2024] [warning]: You have 176 users(s) with a non-empty value for column ‘ExternalContactInfoId’. Core RT does not use this column, so perhaps an extension or local modification makes use of it. Please migrate these user values to a custom field or an attribute because this upgrade will drop these columns. at /root/rt-4.4.7/etc/upgrade/4.3.0/content line 67. (/root/rt-4.4.7/etc/upgrade/4.3.0/content:67)
[22816] [Tue Jan 9 06:31:25 2024] [warning]: You have 176 users(s) with a non-empty value for column ‘ExternalAuthId’. Core RT does not use this column, so perhaps an extension or local modification makes use of it. Please migrate these user values to a custom field or an attribute because this upgrade will drop these columns. at /root/rt-4.4.7/etc/upgrade/4.3.0/content line 67. (/root/rt-4.4.7/etc/upgrade/4.3.0/content:67)
make: *** [Makefile:392: upgrade-database] Error 1

2

I have successfully migrated to 4.4.7. For the above error i have fixed by

  • Copied all the values of “NOT NULL” to a new column
  • Mapped the Appropriate changed column name in Config.
3

Now i have issue that im not able to load the page properly. The index page is keep loading after successful login for long time.

Kindly someone help me to fix this!!!