RT 4.2.3 on Debian Wheezy, Nginx 1.6.0, Postgresql 9.1
Hello everyone,
I have a problem I can’t solve on my own.
I’ve just upgraded my RT server from 4.2.1 to 4.2.3. The upgrade process
went fine, no errors, everything seems to be running well.
The only problem I have now, is that no e-mail goes out from the RT
server. Nada.
I can create tickets by sending e-mails to the RT server, I can browse
the ticket through the web interface, I can reply, comment, do whatever
on tickets, but no e-mail are sent.
I’ve attached a debug file of a ticket reply action. All I see is “No
recipients found for deferred delivery on transaction”.
So I guess that my problem lies around this message, but I have no clue
where to search next in order to solve this …
The only problem I have now, is that no e-mail goes out from the RT
server. Nada.
I can create tickets by sending e-mails to the RT server, I can browse
the ticket through the web interface, I can reply, comment, do whatever
on tickets, but no e-mail are sent.
I’ve attached a debug file of a ticket reply action. All I see is “No
recipients found for deferred delivery on transaction”.
So I guess that my problem lies around this message, but I have no clue
where to search next in order to solve this …
All this message means is that there were no users who had to be
marked to send mail later. It is not your problem.
Any hint would be appreciated
If RT appears to be generating email (and it certainly does appear to
be generating email) I would be reading mail logs.
You can use the Message-ID fields in the logs to match up with your
mail logs.
The only problem I have now, is that no e-mail goes out from the
RT server. Nada.
I can create tickets by sending e-mails to the RT server, I can
browse the ticket through the web interface, I can reply, comment,
do whatever on tickets, but no e-mail are sent.
I’ve attached a debug file of a ticket reply action. All I see is
“No recipients found for deferred delivery on transaction”.
So I guess that my problem lies around this message, but I have no
clue where to search next in order to solve this …
All this message means is that there were no users who had to be
marked to send mail later. It is not your problem.
Any hint would be appreciated
If RT appears to be generating email (and it certainly does appear to
be generating email) I would be reading mail logs.
You can use the Message-ID fields in the logs to match up with your
mail logs.
Hello, well the problem was that I had nothing in my mail logs. I was
using msmtp as a mta, with the msmtp-wrapper configuration from the
Wiki (http://requesttracker.wikia.com/wiki/Msmtp).
But for an unknown reason, since the upgrade of RT and some other parts
of the system (but not msmtp), the ¨communication¨ between RT and the
MTA wasn´t working anymore.
So eventually I installed nullmailer, and it works perfectly now.