Upgrade from 4.0.5 to 4.2.0, lifecycle name error

RT Users
1

Hello,

I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.

Now when I go to my dashboard it stops loading and says “An internal RT
error has occurred. Your administrator can find more details in RT’s log
files.”

It only stops when there is a widget with queue information. Here is what
the logs show:

httpd error log:

[error]: Can’t call mehod “Name” on an undefined value at
RTROOT/share/html/Elements/QueueSummaryByStatus line130

Stack:
[RTROOT/share/html/Elements/QueueSummaryByStatus:130]
[RTROOT/share/html/Elements/MyAdminQueues:52]
[RTROOT/share/html/Elements/TitleBox:56]
[RTROOT/share/html/Elements/MyAdminQueues:52]
[RTROOT/share/html/Elements/MyRT:97]
…
some more
…

Any ideas when happened? I ran the upgrade for MySQL. without any problems,
and everything else seems to work so far.

Thanks,
Ryan

2

I disabled the RTIR “Incidents” queue and the errors stopped.On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen rwhalen@advanceweb.com wrote:

Hello,

I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.

Now when I go to my dashboard it stops loading and says “An internal RT
error has occurred. Your administrator can find more details in RT’s log
files.”

It only stops when there is a widget with queue information. Here is what
the logs show:

httpd error log:

[error]: Can’t call mehod “Name” on an undefined value at
RTROOT/share/html/Elements/QueueSummaryByStatus line130

Stack:
[RTROOT/share/html/Elements/QueueSummaryByStatus:130]
[RTROOT/share/html/Elements/MyAdminQueues:52]
[RTROOT/share/html/Elements/TitleBox:56]
[RTROOT/share/html/Elements/MyAdminQueues:52]
[RTROOT/share/html/Elements/MyRT:97]
…
some more
…

Any ideas when happened? I ran the upgrade for MySQL. without any
problems, and everything else seems to work so far.

Thanks,
Ryan

3

I disabled the RTIR “Incidents” queue and the errors stopped.

There is no version of RTIR which is compatible with RT 4.2.0> On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen <[1]rwhalen@advanceweb.com> wrote:

 Hello,
 I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part.
 Now when I go to my dashboard it stops loading and says "An internal RT error has occurred.
 Your administrator can find more details in RT's log files."
 It only stops when there is a widget with queue information. Here is what the logs show:
 httpd error log:
 [error]: Can't call mehod "Name" on an undefined value at
 RTROOT/share/html/Elements/QueueSummaryByStatus line130
 Stack:
 [RTROOT/share/html/Elements/QueueSummaryByStatus:130]
 [RTROOT/share/html/Elements/MyAdminQueues:52]
 [RTROOT/share/html/Elements/TitleBox:56]
 [RTROOT/share/html/Elements/MyAdminQueues:52]
 [RTROOT/share/html/Elements/MyRT:97]
 ...
 some more
 ...
 Any ideas when happened? I ran the upgrade for MySQL. without any problems, and everything
 else seems to work so far.
 Thanks,
 Ryan