Hi,
Upgraded from a working RT 4.0.0 installation to 4.0.7. E-mail processing
w/ rt-mailgate works 30% of the time. I’ve been through the install and
upgrade docs and I don’t see a step that I have missed. I’ve run the
upgrade utility against the database and no errors were reported.
Here is the output of a working call to rt-mailgate which successfully
generates a ticket:
cat /tmp/test | /var/www/rt/bin/rt-mailgate --debug --queue Support
–action correspond --url http://rt
/var/www/rt/bin/rt-mailgate: temp file is ‘/tmp/VyNUuzDC71/yMNeSbTNLG’
/var/www/rt/bin/rt-mailgate: connecting to
http://rt/REST/1.0/NoAuth/mail-gateway
okTicket: 105913Queue: Owner: NobodyStatus: Subject: Requestor:
However, at other times I run the command and mailgate will die at either
User.pm or Principal.pm:
cat /tmp/test | /var/www/rt/bin/rt-mailgate --debug --queue Support
–action correspond --url http://rt
/var/www/rt/bin/rt-mailgate: temp file is ‘/tmp/kJGZbU3Fpg/CL0uaMl5Cq’
/var/www/rt/bin/rt-mailgate: connecting to
http://rt/REST/1.0/NoAuth/mail-gateway
Not a CODE reference at /var/www/rt/sbin/…/lib/RT/User.pm line 1112.
Stack:
[/var/www/rt/sbin/…/lib/RT/User.pm:1112]
[/var/www/rt/sbin/…/lib/RT/User.pm:1206]
[/var/www/rt/sbin/…/lib/RT/Ticket.pm:284]
[/var/www/rt/sbin/…/lib/RT/Interface/Email.pm:1530]
[/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:61]
RT server error.
The RT server which handled your email did not behave as expected. It
said:
Not a CODE reference at /var/www/rt/sbin/…/lib/RT/User.pm line 1112.
Stack:
[/var/www/rt/sbin/…/lib/RT/User.pm:1112]
[/var/www/rt/sbin/…/lib/RT/User.pm:1206]
[/var/www/rt/sbin/…/lib/RT/Ticket.pm:284]
[/var/www/rt/sbin/…/lib/RT/Interface/Email.pm:1530]
[/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:61]
And here it dies at Principal.pm:
cat /tmp/test | /var/www/rt/bin/rt-mailgate --queue Support --action
correspond --url http://rt
RT server error.
The RT server which handled your email did not behave as expected. It
said:
DBD::mysql::db selectcol_arrayref failed: MySQL server has gone away at
/var/www/rt/sbin/…/lib/RT/Principal.pm line 621.
Stack:
[/var/www/rt/sbin/…/lib/RT/Principal.pm:621]
[/var/www/rt/sbin/…/lib/RT/Principal.pm:531]
[/var/www/rt/sbin/…/lib/RT/Principal.pm:447]
[/var/www/rt/sbin/…/lib/RT/Principal.pm:330]
[/var/www/rt/sbin/…/lib/RT/User.pm:1206]
[/var/www/rt/sbin/…/lib/RT/Queue.pm:1289]
[/var/www/rt/sbin/…/lib/RT/Queue.pm:1245]
[/var/www/rt/sbin/…/lib/RT/Queue.pm:1223]
[/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:423]
[/var/www/rt/share/html/REST/1.0/NoAuth/mail-gateway:66]
Any thoughts?
Damian