Upgrade 3.6 to 3.8

Hi everyone and thanks in advance.

does anyone know a good “step by step” guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ?

I have Debian Lenny installation working with RT 3.6.7 done with “aptitude” program.

Thanks in advance.

José.

Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

Hi everyone and thanks in advance.

does anyone know a good “step by step” guide to upgrade RT 3.6.7 to latest stable RT 3.8.x ?, which version is appropiate coming from 3.6.7 ?

I have Debian Lenny installation working with RT 3.6.7 done with “aptitude” program.

Hi,

You can get request-tracker3.8 packages from lenny-backports
(http://backports.debian.org/) or in the next version of Debian,
“squeeze”, which is due to be released in the next month or so.

Unfortunately there is no automated process for migrating between
request-tracker3.6 and request-tracker3.8 (I’m hoping that things will
be better for migrations between request-tracker3.8 and
request-tracker4.0), but I’ve put together some ideas for a general
migration process below. They are rough untested notes based on my
experience maintaining the RT Debian packages and managing RT
installations with them, but there are no guarantees that they will work
for you. That said, I’d be interested in any corrections you have for
them. They assume that you want to do an in-place upgrade on the same
host. Depending on your environment, something more elaborate may be
required. Generally speaking, when moving between major versions of RT,
you should spend a decent amount of time testing the new version before
moving your live service across. Installing request-tracker3.8 on a new
host may be useful, and potentially less risky, especially if you use
mod_perl rather than FastCGI.

Don’t just rely on these suggestions; make sure you read through
the UPGRADING document which comes with request-tracker3.8 too for
supplementary information. Also, if you’ve installed any extensions,
things will become more complicated.

All that aside, here is the rough process I might follow:

  • Upgrade to squeeze or configure lenny-backports (in both cases I
    recommend you wait for 3.8.8-7, which includes a recent security
    fix, to become available)
  • apt-get install request-tracker3.8
    • Answer questions based on your current install. Make sure that
      RTName remains the same, or you will run into problems. Perhaps use
      a different WebPath temporily (but you can’t use both versions
      together in the same Apache instance if you’re using mod_perl).
    • Decide whether to use dbconfig database configuration, maybe
      based on how request-tracker3.6 is set up. Use a different
      database name from your live install.
  • Configure Apache to use the new install (bearing in mind the above
    mod_perl caveat, and making sure you use a different base path in
    Apache, for example by modifying the
    /etc/request-tracker3.8/apache2-*.conf file you’re using)
  • Perfom some initial testing with a fresh database
  • Dump your live database using native database tools, then load
    it into the database you’re using to test with.
  • Run /usr/sbin/rt-setup-database-3.8 --action upgrade (probably as
    the www-data user)
  • Run /usr/sbin/rt-vulnerable-passwords-3.8 --fix (assuming you have
    3.8.8-7 or greater; probably as the www-data)
  • Run some tests against your live data
  • When ready to switch over service, stop your MTA and Apache,
    redump your database and go over the same database upgrade procedures
    above, reconfigure RT to use the same WebPath as your live service
    (dpkg-reconfigure request-tracker3.8) and then reconfigure Apache
    to use RT 3.8.
  • Start up your web server and MTA again

Dominic.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

signature.asc (189 Bytes)

De: Patrick Hess phess@cataphora.com
Asunto: RE: [rt-users] Upgrade 3.6 to 3.8.
Para: “‘Jose Diaz’” xt4mhz@yahoo.com
Fecha: Sábado 22 de Enero de 2011, 21:41
Upgrading 3.6.x to 3.8.x seems pretty
straightforward to me. The only
tricky part could be upgrading the database. If
you’re using MySQL, like
most of us, then the “UPGRADING.mysql” file looks like it
has enough
information to help someone complete the task.

–phess

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]
On Behalf Of Jose Diaz
Sent: Saturday, January 22, 2011 6:19 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Upgrade 3.6 to 3.8.

Hi everyone and thanks in advance.

does anyone know a good “step by step” guide to upgrade RT
3.6.7 to latest
stable RT 3.8.x ?, which version is appropiate coming from
3.6.7 ?

I have Debian Lenny installation working with RT 3.6.7 done
with "aptitude"
program.

Thanks in advance.

José.


Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

Hi Patrick and thanks for the reference.

I’m checking these files from “rt-3.8.8.tar.gz” file:

  • UPGRADING.Mysql
  • README
  • UPGRADING

You say “tricky part” … any hints about this process ?

Thanks again.

José.

Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com

Hi Chris and thanks a lot for your help.

We started the reading of “UPGRADING” file as you mentioned.

In this file, there is a section starting with:

“UPGRADING FROM 3.6.X and earlier - Changes: …”

I think this is for us.

It says:

“New schema for mysql 4.1 and greater, read more in UPGRADING.mysql.”

So we will follow the steps explained in “UPGRADING.mysql”

Did you refer to this “UPGRADING.mysql”

By the other hand, you mentioned “we tried to apply all the other fixes listed in “UPGRADING”, but that turned out to be unneccessary (and in fact damaging)”

What fixes can we override?

Thankks again.

Take care.

José.

Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com— El Sáb 22/1/11, Chris Hoy Poy chris@central-data.net escribió:

De: Chris Hoy Poy chris@central-data.net
Asunto: Re: [rt-users] Upgrade 3.6 to 3.8.
Para: “Jose Diaz” xt4mhz@yahoo.com
Fecha: Sábado 22 de Enero de 2011, 23:07
Hi Jose,

We just upgraded a couple of debian RT 3.6.6 to 3.8.8, and
just followed the instructions in UPGRADING

This is from from a manually installed 3.6.6 on Debian
Lenny to a manual latest 3.8.8 on Ubuntu 10.04

For the database, we just had to run this command to fix
the database:
/opt/rt3/sbin/rt-setup-database --dba root
–prompt-for-dba-password --action upgrade

When prompted, enter the appropriate version and it just
works .

The libraries were more of a pain, but we just kept adding
them whenever it complained. The database upgrade was
simple.

As always, make sure you have a couple of backups :slight_smile: I just
had a couple of mysqldumps of that database. The first time
we did it, we tried to apply all the other fixes listed in
"UPGRADING", but that turned out to be unneccessary (and in
fact damaging) - all we actually needed to was run that one
command.

Chris Hoy Poy
Senior Infrastructure Engineer

Central Data Systems Pty Ltd
88 Havelock St.,West Perth, WA 6005
Phone: 08 9481 4010,Fax: 08 9481 4767
www.central-data.net

----- Original Message -----
From: “Jose Diaz” xt4mhz@yahoo.com
To: rt-users@lists.bestpractical.com
Sent: Sunday, 23 January, 2011 10:19:19 AM
Subject: [rt-users] Upgrade 3.6 to 3.8.

Hi everyone and thanks in advance.

does anyone know a good “step by step” guide to upgrade RT
3.6.7 to
latest stable RT 3.8.x ?, which version is appropiate
coming from 3.6.7
?

I have Debian Lenny installation working with RT 3.6.7 done
with
"aptitude" program.

Thanks in advance.

José.

– Lic. José Gregorio Díaz Unda.
Asesor de Tecnologías de Información y Comunicación.
Tel.: 58.0412.5518085
Skype: xt4mhz
Web: www.usb.ve - jgdu.blogspot.com