Upgade from 3.2.2 to 3.5.5

RT Users
1

We upgraded from RT 3.2.2 to 3.5.5, however the CustomFields we created in
the older version do not display in the new version. Its as if they were
never there. However they are in the database in the correct tables.

Any idea’s why this is happening and how one can fix this?

Thank you in advance!

Jason

2

We upgraded from RT 3.2.2 to 3.5.5, however the CustomFields we created in
the older version do not display in the new version. Its as if they were
never there. However they are in the database in the correct tables.

Any idea’s why this is happening and how one can fix this?

Mine hid (3.2.2->3.4.4 upgrade) because of ACL changes for the
CustomFields. I added the appropriate ACLs for my group and they were
usable again.

Mike Fisher Michael_Fisher@urmc.rochester.edu 585-275-6884
University of Rochester School of Nursing