Updated to 3.6.6 from 3.6.5 and lost all the formatting

RT Users
1

I untarred the 3.6.6 and ran the following…

unset ORACLE_SID

ORACLE_HOME=/opt/app/oracle/product/10.2.0

export ORACLE_HOME

LD_LIBRARY_PATH=$ORACLE_HOME/lib

export LD_LIBRARY_PATH

/etc/init.d/httpd stop

cd rt

./configure --prefix /usr/local/rt --with-db-type=Oracle
–with-db-dba=root --with-db-rt-user=rt --with-db-rt-pass=rt_pass
–with-d

b-database=“host=dbc13ykf;sid=pdbgrp” --with-rt-group=rt
–with-db-host=dbc13ykf --with-db-port=1522

make install

cp rt-old/etc/RT_SiteConfig.pm rt/etc/

cp rt-old/etc/RT_Config.pm rt/etc/

cp rt-old/lib/RT/User_Local.pm rt/lib/RT

cp rt-old/lib/RT/CurrentUser_Local.pm rt/lib/RT

cp rt-old/lib/RT/User_Overlay.pm rt/lib/RT

cp rt-old/share/html/NoAuth/images/RIM*
rt/share/html/NoAuth/images

touch /usr/local/rt/var/log/rt.log

chmod a+rw /usr/local/rt/var/log/rt.log

/etc/init.d/httpd start

RT for DB Systems

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2

People, run make testdeps on upgrade.On Sat, Mar 8, 2008 at 12:08 AM, Daryl Erwin derwin@rim.com wrote:

I untarred the 3.6.6 and ran the following…

unset ORACLE_SID

ORACLE_HOME=/opt/app/oracle/product/10.2.0

export ORACLE_HOME

LD_LIBRARY_PATH=$ORACLE_HOME/lib

export LD_LIBRARY_PATH

/etc/init.d/httpd stop

cd rt

./configure --prefix /usr/local/rt --with-db-type=Oracle --with-db-dba=root
–with-db-rt-user=rt --with-db-rt-pass=rt_pass --with-d

b-database=“host=dbc13ykf;sid=pdbgrp” --with-rt-group=rt
–with-db-host=dbc13ykf --with-db-port=1522

make install

cp rt-old/etc/RT_SiteConfig.pm rt/etc/

cp rt-old/etc/RT_Config.pm rt/etc/

cp rt-old/lib/RT/User_Local.pm rt/lib/RT

cp rt-old/lib/RT/CurrentUser_Local.pm rt/lib/RT

cp rt-old/lib/RT/User_Overlay.pm rt/lib/RT

cp rt-old/share/html/NoAuth/images/RIM* rt/share/html/NoAuth/images

touch /usr/local/rt/var/log/rt.log

chmod a+rw /usr/local/rt/var/log/rt.log

/etc/init.d/httpd start

RT for DB Systems

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Best regards, Ruslan.

3

That was it … missing some css::squish.
I didn’t see anything in notes or upgrade docs or …

Thanks for help.

Behalf Of Ruslan ZakirovSent: Friday, March 07, 2008 4:44 PM
To: Daryl Erwin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updated to 3.6.6 from 3.6.5 and lost all the
formatting…

People, run make testdeps on upgrade.

I untarred the 3.6.6 and ran the following…

unset ORACLE_SID

ORACLE_HOME=/opt/app/oracle/product/10.2.0

export ORACLE_HOME

LD_LIBRARY_PATH=$ORACLE_HOME/lib

export LD_LIBRARY_PATH

/etc/init.d/httpd stop

cd rt

./configure --prefix /usr/local/rt --with-db-type=Oracle
–with-db-dba=root
–with-db-rt-user=rt --with-db-rt-pass=rt_pass --with-d

b-database=“host=dbc13ykf;sid=pdbgrp” --with-rt-group=rt
–with-db-host=dbc13ykf --with-db-port=1522

make install

cp rt-old/etc/RT_SiteConfig.pm rt/etc/

cp rt-old/etc/RT_Config.pm rt/etc/

cp rt-old/lib/RT/User_Local.pm rt/lib/RT

cp rt-old/lib/RT/CurrentUser_Local.pm rt/lib/RT

cp rt-old/lib/RT/User_Overlay.pm rt/lib/RT

cp rt-old/share/html/NoAuth/images/RIM*
rt/share/html/NoAuth/images

touch /usr/local/rt/var/log/rt.log

chmod a+rw /usr/local/rt/var/log/rt.log

/etc/init.d/httpd start

RT for DB Systems

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New Password:

Retype Password:

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Address2:

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Zip:

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X Signature

Time to display: 0.237221

|< RT 3.6.6 Copyright 1996-2006 Best Practical Solutions, LLC.

This transmission (including any attachments) may contain
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The rt-users Archives

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Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Best regards, Ruslan.

This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.

4

From UPGRADING, first paragraph:

Detailed information about upgrading can be found in the README file.
This document is intended to supplement the instructions in that file.

From README:
3 Make sure that RT has everything it needs to run.

Check for missing dependencies by running:

   make testdepsOn Sat, Mar 8, 2008 at 1:11 AM, Daryl Erwin <derwin@rim.com> wrote:

That was it … missing some css::squish.
I didn’t see anything in notes or upgrade docs or …

Thanks for help.

-----Original Message-----
From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Friday, March 07, 2008 4:44 PM
To: Daryl Erwin
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Updated to 3.6.6 from 3.6.5 and lost all the
formatting…

People, run make testdeps on upgrade.

On Sat, Mar 8, 2008 at 12:08 AM, Daryl Erwin derwin@rim.com wrote:

I untarred the 3.6.6 and ran the following…

unset ORACLE_SID

ORACLE_HOME=/opt/app/oracle/product/10.2.0

export ORACLE_HOME

LD_LIBRARY_PATH=$ORACLE_HOME/lib

export LD_LIBRARY_PATH

/etc/init.d/httpd stop

cd rt

./configure --prefix /usr/local/rt --with-db-type=Oracle
–with-db-dba=root
–with-db-rt-user=rt --with-db-rt-pass=rt_pass --with-d

b-database=“host=dbc13ykf;sid=pdbgrp” --with-rt-group=rt
–with-db-host=dbc13ykf --with-db-port=1522

make install

cp rt-old/etc/RT_SiteConfig.pm rt/etc/

cp rt-old/etc/RT_Config.pm rt/etc/

cp rt-old/lib/RT/User_Local.pm rt/lib/RT

cp rt-old/lib/RT/CurrentUser_Local.pm rt/lib/RT

cp rt-old/lib/RT/User_Overlay.pm rt/lib/RT

cp rt-old/share/html/NoAuth/images/RIM*
rt/share/html/NoAuth/images

touch /usr/local/rt/var/log/rt.log

chmod a+rw /usr/local/rt/var/log/rt.log

/etc/init.d/httpd start

RT for DB Systems

Skip Menu | Logged in as xxxxxx | Preferences | Logout

Home

  • Simple Search
  • Tickets
  • Tools
  • Configuration
  • Preferences
  • Approval
    Preferences

About me

  • Search options
  • Personal Groups
  • Delegation
  • RT at a glance

X Identity

Email:

Real Name:

Nickname:

Language:

X Phone numbers

Home:

Work:

Mobile:

Pager:

X Password

New Password:

Retype Password:

X Location

Organization:

Address1:

Address2:

City:

State:

Zip:

Country:

X Signature

Time to display: 0.237221

|< RT 3.6.6 Copyright 1996-2006 Best Practical Solutions, LLC.

This transmission (including any attachments) may contain
confidential
information, privileged material (including material protected by the
solicitor-client or other applicable privileges), or constitute
non-public
information. Any use of this information by anyone other than the
intended
recipient is prohibited. If you have received this transmission in
error,
please immediately reply to the sender and delete this information
from your
system. Use, dissemination, distribution, or reproduction of this
transmission by unintended recipients is not authorized and may be
unlawful.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.