Update to FAQ documentation - Is this the right place?

RT Users
1

http://www.fsck.com/rtfm/article.html?id=5#72

reads:

------------------------------
How do I list the due date in the home page or queue listing?
Take a look at etc/config.pm it has a hash which describes what the
generic queue looks like. Add $Ticket->DueAsString to that.
--------------------------------

This solution does not work for my particular RT installation. I am
running RH7.3, mysql 3.23.51, apache 1.3.2.11, and RT 2.0.15.
What worked for me was:

------------------------------
TicketAttribute => ‘DueObj->AgeAsString’
--------------------------------

Is there somewhere I can send this that is more appropriate?

Thanks,

Ron Alexander

2

Ron Alexander wrote:

http://www.fsck.com/rtfm/article.html?id=5#72

This solution does not work for my particular RT installation. I am
running RH7.3, mysql 3.23.51, apache 1.3.2.11, and RT 2.0.15.
What worked for me was:

------------------------------
TicketAttribute => ‘DueObj->AgeAsString’
--------------------------------

You’re (mostly[1]) correct, and the doco was wrong. I’ve fixed
(and slightly enhanced) that answer.

Is there somewhere I can send this that is more appropriate?

Doco updates generally should go to rt-doc-workers@lists.fsck.com.
We’ll generally catch stuff sent to rt-users, though.

Thanks for the update. :slight_smile:

[1] “time until due” isn’t technically the same as “due date.” :slight_smile:
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances