Update fields when 'refreshing' home page

RT Users
1

Hi all.

How can I make the queue change when opening the home page,

Ie, I can do this OK:

http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Ticket-1-CustomFie
ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup

I want to also do this:

http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7-Values=LB15&O
bject-RT::Ticket-1-CustomField-8-Values=Setup

In Modify.html, I see this:

my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

Now let callbacks have a chance at editing %ARGS

$m->comp(‘/Elements/Callback’, TicketObj => $TicketObj, CustomFields =>
$CustomFields, ARGSRef => %ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef =>
%ARGS);
my @cf_results = ProcessObjectCustomFieldUpdates(Object => $TicketObj,
ARGSRef => %ARGS);
push (@results, @cf_results);

I suppose that I can add this code to the default home script, but where is
that script? Am I on the right track here? :-}

Any advice or suggestions most appreciated

Thanks, regards, Mike.

2

OK, so I added this to /Elements/MyRT:

my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

Now let callbacks have a chance at editing %ARGS

$m->comp(‘/Elements/Callback’, TicketObj => $TicketObj, CustomFields =>
$CustomFields, ARGSRef => %ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj,
ARGSRef => %ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object
=> $TicketObj, ARGSRef => %ARGS); push (@results, @cf_results);

Inside <%INIT></%INIT>, and this at the bottom:

<%ARGS>
$id => 1
</%ARGS>

I’m assuming that this $id => 1 is a default value where none is specified,
but either way I can’t make any change to the ticket defined in the url
query or even ticket #1 with:

http://rt.mydom.com/rt/index.html?id=5&priority=6

I can be certain that the code is being properly applied, because if I try
to set that default $id to something that dos not exist, rt throws an error.

Any guidance is most appreciated/

Regards, Mike.

3

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of rt@viewbankrise.net.au
Sent: Monday, 4 August 2008 6:07 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Update fields when ‘refreshing’ home page

OK, so I added this to /Elements/MyRT:

my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

Now let callbacks have a chance at editing %ARGS

$m->comp(‘/Elements/Callback’, TicketObj => $TicketObj,
CustomFields => $CustomFields, ARGSRef => %ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj,
ARGSRef => %ARGS); my @cf_results =
ProcessObjectCustomFieldUpdates(Object
=> $TicketObj, ARGSRef => %ARGS); push (@results, @cf_results);

Inside <%INIT></%INIT>, and this at the bottom:

<%ARGS>
$id => 1
</%ARGS>

I’m assuming that this $id => 1 is a default value where none
is specified, but either way I can’t make any change to the
ticket defined in the url query or even ticket #1 with:

http://rt.mydom.com/rt/index.html?id=5&priority=6

I can be certain that the code is being properly applied,
because if I try to set that default $id to something that
dos not exist, rt throws an error.

Any guidance is most appreciated/

Regards, Mike.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
rt@viewbankrise.net.au
Sent: Monday, 4 August 2008 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Update fields when ‘refreshing’ home page

Hi all.

How can I make the queue change when opening the home page,

Ie, I can do this OK:

http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Tick
et-1-CustomFie
ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup

I want to also do this:

http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7
-Values=LB15&O
bject-RT::Ticket-1-CustomField-8-Values=Setup

In Modify.html, I see this:

my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

Now let callbacks have a chance at editing %ARGS

$m->comp(‘/Elements/Callback’, TicketObj => $TicketObj,
CustomFields
=> $CustomFields, ARGSRef => %ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj,
ARGSRef =>
%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object =>
$TicketObj, ARGSRef => %ARGS); push (@results, @cf_results);

I suppose that I can add this code to the default home script, but
where is that script? Am I on the right track here? :-}

Any advice or suggestions most appreciated

Thanks, regards, Mike.

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial
support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from
O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial
support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

OK,

So I discovered the /real/ RT home page code in “/index.html” and added that
code (below) in there instead,

Of course I should have thought to look there - which I did, but didn’t pay
attention to what was in the commented-out sections :-}

If anyone can think of a reason that I shouldn’t be doing this, I will be
very pleased to know about it…

Thanks!

Regards, Mike.