Update external table when creating ticket using web

HI,

RT 3.4.5

I would like to update an external table when a ticket is created using the
web ui.
I would like to update a row in the external table with the ticket id which
was just created.
Should I modify lib\RT\Ticket.pm or somewhere else. Would it be possible to
create a scrip to do this?
Also, if anyone has mapped the order of what code gets called when creating
a ticket, and are willing to share it, maybe this can help me.

Thanks,
Roman Steven

HI,

RT 3.4.5

I would like to update an external table when a ticket is created using the
web ui.
I would like to update a row in the external table with the ticket id which
was just created.
Should I modify lib\RT\Ticket.pm or somewhere else. Would it be possible
to create a scrip to do this?
You can do that with custom scrip and condition OnCreate.

Also, if anyone has mapped the order of what code gets called when creating
a ticket, and are willing to share it, maybe this can help me.

Thanks,
Roman Steven


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