Update DueDate on CF modification

RT Users
1

Hi. I’m using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to “On Transaction” or “On
Create” but it doesn’t update the DueDate field if the CF is modified
later. Any ideas how I can update DueDate when the CF is modified?

My scrip is:
Condition: On Transaction
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate (Also tried TransactionBatch)
Custom Condition:
return 1;
Custom action prep code:
return 1;
Custom action cleanup code:

Turns into yyyy-mm-dd format for date conversion by RT::Date

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue(‘Deployment DateTime’);

my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>‘unknown’, Value=>$cf_date);

$ticket->SetDue($duedate->ISO);

Thanks.

2

Alex,

You need your condition to be user-defined, something like this:

Scrip name: WorkFlow on Next Action

Condition: User Defined

Action: User Defined

Template: Global template: Blank

Stage: TransactionBatch

Custom condition:

Set up initial values

my $trans = $self->TransactionObj;

my $ticket = $self->TicketObj;

check for CF “Next Action” is ‘Post Construction’, get out if not

return ($trans->Type eq “CustomField” &&

        $trans->Field eq "50" &&

        $trans->NewValue eq "Post Construction");

return 0;

This allows you to check a specific CF for a specific value.

KennOn Fri, Feb 15, 2013 at 4:24 AM, Alex Young <AlexYoung@housingpartners.co.uk wrote:

Hi. I’m using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to “On Transaction” or “On
Create” but it doesn’t update the DueDate field if the CF is modified
later. Any ideas how I can update DueDate when the CF is modified?

My scrip is:
Condition: On Transaction
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate (Also tried TransactionBatch)
Custom Condition:
return 1;
Custom action prep code:
return 1;
Custom action cleanup code:

Turns into yyyy-mm-dd format for date conversion by RT::Date

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue(‘Deployment DateTime’);

my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>‘unknown’, Value=>$cf_date);

$ticket->SetDue($duedate->ISO);

Thanks.

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