Upcoming speaking engagements

I was hoping to skip the tutorials this year… I guess that’s not going
to happen now… this sounds like a must attend event for me. See you in

7 July 2003 - Portland, OR USA
O’Reilly Open Source Conference

Jesse and Robert Spier will be presenting an in-depth tutorial on
how to customize and extend RT. This tutorial takes you on a roller
coaster ride through many of RT’s nooks and crannies, showing you how
you can extend and embrace it–whatever your needs may be. Everything
from “Enterprise Class Trouble Ticketing” (and what that means) down
to personal grocery lists will be covered, with side trips into the
land of alternate user interfaces and report generation. (3 hours)

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