Upcoming Request Tracker Remote Training Sessions

RT Development: Writing RT Extensions
Date: November 18th, 2020
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)

Agenda to include:

  • How RT works with extensions
  • Review of some existing extensions to understand how they work
  • Anatomy of an extension and what sorts of changes are possible
  • How to build an extension from scratch
  • Adding custom actions and conditions for scrips
  • Using callbacks to modify behavior
  • How to change RT’s web interface
  • How to change the behavior of internals
  • Custom command-line scripts
  • Publishing your extension for others to see

To see the full details and sign up for our sessions please visit our training page .

If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.