I don’t recommend directly interfacing with the RT database unless you really need to. RT has a REST interface that is loosely documented here: http://requesttracker.wikia.com/wiki/REST
I’ve had success using RTPHPLib which implements the REST interface (https://github.com/dersam/RTPHPLib) to import data from an old ticketing system.From: rt-users [mailto:email@example.com] On Behalf Of Marcelo Calado | TBS TAX Services
Sent: Monday, November 16, 2015 12:27 PM
To: ‘rt-users’ firstname.lastname@example.org
Subject: [rt-users] Up-Load a list of Customers into RT as a Requestors
To facilitate the migration process for RT, I’ve been thinking more seriously about my customer list.
Please share with me your opinion!
May I import our lists of existing customers into RT as a Watcher’s/Requestor’s?
May I use INSERT INTO STATEMENT of MySQl to insert new Users? Is there another way?
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