Up-Load a list of Customers into RT as a Requestors

RT Users
1

Hi,

To facilitate the migration process for RT, I’ve been thinking more
seriously about my customer list.

Please share with me your opinion!

May I import our lists of existing customers into RT as a
Watcher’s/Requestor’s?

Someone did?

May I use INSERT INTO STATEMENT of MySQl to insert new Users? Is there
another way?

Tks,

Marcelo Calado.

2

I don’t recommend directly interfacing with the RT database unless you really need to. RT has a REST interface that is loosely documented here: http://requesttracker.wikia.com/wiki/REST

I’ve had success using RTPHPLib which implements the REST interface (GitHub - dersam/RTPHPLib: PHP wrapper for the Request Tracker API) to import data from an old ticketing system.From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Marcelo Calado | TBS TAX Services
Sent: Monday, November 16, 2015 12:27 PM
To: ‘rt-users’ rt-users@lists.bestpractical.com
Subject: [rt-users] Up-Load a list of Customers into RT as a Requestors

Hi,

To facilitate the migration process for RT, I’ve been thinking more seriously about my customer list.

Please share with me your opinion!

May I import our lists of existing customers into RT as a Watcher’s/Requestor’s?

Someone did?

May I use INSERT INTO STATEMENT of MySQl to insert new Users? Is there another way?

Tks,
Marcelo Calado.

ARDEN
A Global Company
Celebrating over 50 years of making your life more comfortable!

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3

Hi There!

I hope this helps someone.

In order to create new users(requestors) from my customer list, I decided
use the PowerShell Script.

I’ve following the examples and built in accordance with the need of our
customers.

http://requesttracker.wikia.com/wiki/REST

$servername=“https://myserver.com/REST/1.0/user/new?user=myuser&`pass=mypass
word”
$content = @’
id: user/new
Name: TestofCreated
EmailAddress: TestOfCreated@gmail.com
RealName: Test of Created
Organization: Test SMB
Address1: 44,Test Street
City: New York
State: MA
Zip: 08032
Country: USA
MobilePhone: 508-999-9999
'@
add-type @"
using System.Net;
using System.Security.Cryptography.X509Certificates;
public class TrustAllCertsPolicy : ICertificatePolicy {
public bool CheckValidationResult(
ServicePoint srvPoint, X509Certificate certificate,
WebRequest request, int certificateProblem) {
return true;
}
}
"@
[System.Net.ServicePointManager]::CertificatePolicy = New-Object
TrustAllCertsPolicy

$RT = Invoke-WebRequest -Uri $servername -Body @{content=$content} -Method
Post
$RT.content

Marcelo Calado.