Untake/Set owner of other users' tickets

RT Users
1

Hi,

In our work team, we have regular members and team managers. I would like to enable team managers to ‘untake’ other members tickets (eg: to tweak workload). I would preffer only team managers having this right.
But, at this point, Im not being able to spot a right to enable this work scenario.

Is there any possible way to allow certain users to untake tickets owned by other users?

Thanks in advance,
Oriol Soriano.

2

In our work team, we have regular members and team managers. I would like to enable team
managers to `untake’ other members tickets (eg: to tweak workload). I would preffer only team
managers having this right.

But, at this point, Im not being able to spot a right to enable this work scenario.

Is there any possible way to allow certain users to untake tickets owned by other users?

The right you’re looking for is called:
ReassignTicket - Modify ticket owner on owned tickets

Available in 4.2

-kevin

3

Thanks for the quick reply, Kevin.

Unfortunately though, we’re running 4.0.4 version, which explains why I wasnt able to spot that right you mention.
I’ll stick to the “workaround-implementation” of steal->untake, for those cases in which the user untaking the ticket is not its owner.

Oriol.