Unread messages

RT Users
1

Hello,

I am fairly new to RT, and am trying to get used to using it in my environment.

Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard?

Thanks,
Kris

2

Kristofer,

Change your “RT_SiteConfig.pm” file in /opt/rt3/etc to include this setting:

Set($ShowUnreadMessageNotifications, 0); # turn off notice

You’ll need to bounce/restart Apache or your VM environment.

Kenn

LBNLOn Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < kristofer@cybernetik.net> wrote:

Hello,

I am fairly new to RT, and am trying to get used to using it in my
environment.

Is there an easy way for me to view which of my tickets have emails that
are unread? I find myself going into the main dashboard, and then checking
tickets multiple times a day to see if they have the header at the top
saying that there are unread messages. There must be an easier way to see
this from the dashboard?

Thanks,
Kris

3

Kristopher,

You can set that to whatever you want as a Global default, but you can
reverse that on an individual basis in “Preferences”.

Kenn
LBNLOn Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker kfcrocker@lbl.gov wrote:

Kristofer,

Change your “RT_SiteConfig.pm” file in /opt/rt3/etc to include this
setting:

Set($ShowUnreadMessageNotifications, 0); # turn off notice

You’ll need to bounce/restart Apache or your VM environment.

Kenn

LBNL
**

On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < kristofer@cybernetik.net> wrote:

Hello,

I am fairly new to RT, and am trying to get used to using it in my
environment.

Is there an easy way for me to view which of my tickets have emails that
are unread? I find myself going into the main dashboard, and then checking
tickets multiple times a day to see if they have the header at the top
saying that there are unread messages. There must be an easier way to see
this from the dashboard?

Thanks,
Kris

4

Kenneth,

I’m sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn’t have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time.From: “Kenneth Crocker” kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Sent: Tuesday, October 19, 2010 2:14:04 PM
Subject: Re: [rt-users] Unread messages

Kristopher,

You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in “Preferences”.

Kenn
LBNL

5

Can you do a search with tickets that are last updated by someone
who isn’t you?

KenOn Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote:

Kenneth,

I’m sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn’t have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time.

From: “Kenneth Crocker” kfcrocker@lbl.gov
To: rt-users@lists.bestpractical.com
Sent: Tuesday, October 19, 2010 2:14:04 PM
Subject: Re: [rt-users] Unread messages

Kristopher,

You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in “Preferences”.

Kenn
LBNL

On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker < kfcrocker@lbl.gov > wrote:

Kristofer,

Change your “RT_SiteConfig.pm” file in /opt/rt3/etc to include this setting:

Set($ShowUnreadMessageNotifications, 0); # turn off notice

You’ll need to bounce/restart Apache or your VM environment.

Kenn

LBNL

On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < kristofer@cybernetik.net > wrote:

Hello,

I am fairly new to RT, and am trying to get used to using it in my environment.

Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard?

Thanks,
Kris

6

Hello Kristofer,

Try to use UpdateStatus column in the format string you use for
that search. I know it’s not the best way, but close to what you’re
looking for.On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn kristofer@cybernetik.net wrote:

Hello,

I am fairly new to RT, and am trying to get used to using it in my
environment.

Is there an easy way for me to view which of my tickets have emails that are
unread? I find myself going into the main dashboard, and then checking
tickets multiple times a day to see if they have the header at the top
saying that there are unread messages. There must be an easier way to see
this from the dashboard?

Thanks,
Kris

Best regards, Ruslan.