UnPrivliged User question (Kevin Falcone)

RT Users
1 
5. Re: Fwd: UnPrivliged User question (Kevin Falcone)
6.

Message: 5
Date: Thu, 11 Nov 2010 19:28:49 -0500
From: Kevin Falconefalcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Fwd: UnPrivliged User question
Message-ID:20101112002849.GG785@jibsheet.com
Content-Type: text/plain; charset=“us-ascii”

  I want my self service (unprivileged) user to be able to show email.

  I have globally setup Requestor to have reply to ticket, show ticket, show outgoing email,
  forward email, watch.

  When I test it out the Requestor cannot see the email generated by RT via the Show in ticket
  history for email

Joe

Can they not see the transaction/Link at all, or does something go
wrong when they click on the link?

-kevin
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They see the link for button called Show but it appears to hit a snag
and takes you back to the report link used to get to the ticket details
(open tickets in this case)

I do not have access to RT logs at this time and I get the sense that is
where you will be sending me. I just wanted to make sure I did not make
a mistake and not understand fully the options for an Unprivileged User

As always thank you for your support

Joe

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