Unprivileged users and RTFM articles

RT Users
1

I forget where I read this, but I’m under the impression that unprivileged
users cannot read RTFM articles in RT 2.6.x. Is this correct? This is
the main reason why I’m upgrading to RT 2.8.x. Perhaps, is there
something I missed regarding RTFM and unprivileged users?

David Griffith
dgriffi@cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing in e-mail?

2

I forget where I read this, but I’m under the impression that unprivileged
users cannot read RTFM articles in RT 2.6.x. Is this correct? This is
the main reason why I’m upgrading to RT 2.8.x. Perhaps, is there
something I missed regarding RTFM and unprivileged users?

We wrote the feature to allow searching of RTFM articles from the
SelfService UI during the 3.6 series for a customer running 3.6.6, so
I’d be surprised to learn that it doesn’t work there.

Did you read lib/RT/FM/Introduction.pod from 2.4.2 and set up your
rights as described?

-kevin