Unprivileged access to RTFM?

RT Users
1

Hello,

I’m working on a project to implement RT3 & RTFM, and one of the
requirements is to allow unpriviledged users access to RTFM. I checked the
list archives and found this posting from last September:

[rt-users] RTFM - Users can’t see articles
Jesse Vincent jesse@bestpractical.com
Tue, 30 Sep 2003 21:47:26 -0400

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody to
SeeClass and ShowArticle, but still when I log in as a normal user (not
staff), I can’t even see the RTFM tab on the left! :frowning:

In short, the selfservice interface to RTFM isn’t done yet and isn’t a
part of 2.0

Best regards,
Au Yong

I would like to check if this description of the situation is accurate and
if anyone has any workarounds for the situation. Please feel free to reply
off-list if this posting is in error…

Frank Araullo
faraullo@biopharm.com

2

Hello,

I’m working on a project to implement RT3 & RTFM, and one of the
requirements is to allow unpriviledged users access to RTFM. I checked
the list archives and found this posting from last September:

In short, the selfservice interface to RTFM isn’t done yet and isn’t a
part of 2.0

I would like to check if this description of the situation is accurate
and if anyone has any workarounds for the situation. Please feel free
to reply off-list if this posting is in error…

That is still correct. We’d be happy to talk about fixing that :wink:

Best,
Jesse

3

Or a public RTFM like the buglist on fsck whould also be interesting…

What about that?

Samuel-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Saturday,03 April,2004 04:17
To: Frank Araullo
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] unprivileged access to RTFM?

On Apr 2, 2004, at 6:39 PM, Frank Araullo wrote:

Hello,

I’m working on a project to implement RT3 & RTFM, and one of the
requirements is to allow unpriviledged users access to RTFM. I checked
the list archives and found this posting from last September:

In short, the selfservice interface to RTFM isn’t done yet and isn’t
a part of 2.0

I would like to check if this description of the situation is accurate
and if anyone has any workarounds for the situation. Please feel free
to reply off-list if this posting is in error…

That is still correct. We’d be happy to talk about fixing that :wink:

Best,
Jesse