I have found that unpriviledged users that have been given a password
can use the web-interface just fine, they can change the status of
their tickets etc.
Unfortunately they cannot use the webinterface to “Reply” on a ticket!
Replying via email works fine, though.
If the user replies using the web-ui, the reply gets discarded silently
(no error message).
If a priviledged user replies, it works fine.
Is there any special user/group right needed for this to work?
So far I have:
in Configuration -> Queues -> Queue-Name -> Group-Rights:
I also tried granting:
but without success.
I’m using RT 2.0.4.
Freundliche Grï¿½ï¿½e / Kind Regards
Kai Groshert +49-(0)711-77917-21
Maas High Tech Software GmbH http://www.maas.de
“In the beginning the Universe was created. This has made a lot
of people very angry and been widely regarded as a bad move.”