Unpriviledged RT2 user comment/reply

RT Users
1

Hey all,

Is it possible for an unpriviledged user to comment/reply on the tickets
he’s requestor for ?
This seems to be impossible right now :frowning:

Regards,
Adriaan Peeters

2

Hey all,

Is it possible for an unpriviledged user to comment/reply on the tickets
he’s requestor for ?
This seems to be impossible right now :frowning:

Regards,
Adriaan Peeters

3

Grant either ‘Everyone’ or ‘Requestor’ the right to
‘CommentOnTicket’ and 'ReplyToTicket’On Tue, Jul 03, 2001 at 03:54:02PM +0200, Adriaan Peeters wrote:

Hey all,

Is it possible for an unpriviledged user to comment/reply on the tickets
he’s requestor for ?
This seems to be impossible right now :frowning:

Regards,
Adriaan Peeters

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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Linux is like a Vorlon. It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.

4

With these settings, I can view the ticket, but there is no comment/reply
link or field.

5

nod The web ui for requestors wasn’t really intended for them to
do ticket updates. It’s somewhat of an oversight, but wouldn’t be
too hard for someone to correct. The users should be able to mail in updates.

    -jOn Tue, Jul 03, 2001 at 04:23:16PM +0200, Adriaan Peeters wrote:

With these settings, I can view the ticket, but there is no comment/reply
link or field.

Grant either ‘Everyone’ or ‘Requestor’ the right to
‘CommentOnTicket’ and ‘ReplyToTicket’

Is it possible for an unpriviledged user to comment/reply on the tickets
he’s requestor for ?
This seems to be impossible right now :frowning:

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl

6

Ah, k

It would be a great addition. It’s a bit useless to be able to view the
ticket, but not being able to add comments. Perhaps something for the
wishlist :slight_smile: Add this, and you beat WonderDesk(c) :slight_smile:

Adriaan

nod The web ui for requestors wasn’t really intended for them to
do ticket updates. It’s somewhat of an oversight, but wouldn’t be
too hard for someone to correct. The users should be able to mail in
updates.

    -j

With these settings, I can view the ticket, but there is no
comment/reply
link or field.

Grant either ‘Everyone’ or ‘Requestor’ the right to
‘CommentOnTicket’ and ‘ReplyToTicket’

Is it possible for an unpriviledged user to comment/reply on the
tickets