Hello all,
How can I create a user that has access to the web gui, but can only
open tickets and view his/her open tickets, or tickets created for a
certain queue. Currently, the queue field is always blank for that user
and it can’t create a new tickets, since RT doesn’t know which queue to
create it for. Thanks in advance.
Bolivar
Bolivar Geraldo (Junior)
NOC Analyst
E-mail: bgeraldo@sockeye.com