Unmerging tickets

While doing a mass merge of several tickets into one, one of our techs
accidentally got a ticket into the bunch that shouldn’t have gone in
with the rest. Is there a way to ‘unmerge’ a ticket? From the
documentation, it looks like the only way is to change entries in the
DB. I’d rather not have to mess with the DB directly if possible.

Thanks!
Scott Frisbie (Friz) 8^)
scottf@eAcceleration.com
"Traveling through hyperspace ain’t like dusting crops, boy. Without
precise calculations, we’d fly right through a star, or bounce too close
to a supernova, and that would end your trip real quick, wouldn’t it?" —
Han Solo

While doing a mass merge of several tickets into one, one of our techs
accidentally got a ticket into the bunch that shouldn’t have gone in
with the rest. Is there a way to ‘unmerge’ a ticket? From the
documentation, it looks like the only way is to change entries in the
DB. I’d rather not have to mess with the DB directly if possible.
There is no way to unmerge tickets without changing DB directly.


Thanks!
Scott Frisbie (Friz) 8^)
scottf@eAcceleration.com

“Traveling through hyperspace ain’t like dusting crops, boy. Without
precise calculations, we’d fly right through a star, or bounce too close
to a supernova, and that would end your trip real quick, wouldn’t it?” —
Han Solo


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.

To follow on, is there or will there be (soon) an unmerge interface …I
noticed there was a contrib made for rt-2 , will be nice to have one for
3-4,

Thanks;

Roy----- Original Message -----
From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: scottf@eacceleration.com
Cc: “RT-Users” rt-users@lists.bestpractical.com
Sent: Wednesday, August 31, 2005 6:12 PM
Subject: Re: [rt-users] Unmerging tickets.

On 8/31/05, Scott Frisbie scottf@eacceleration.com wrote:

While doing a mass merge of several tickets into one, one of our techs
accidentally got a ticket into the bunch that shouldn’t have gone in
with the rest. Is there a way to ‘unmerge’ a ticket? From the
documentation, it looks like the only way is to change entries in the
DB. I’d rather not have to mess with the DB directly if possible.
There is no way to unmerge tickets without changing DB directly.


Thanks!
Scott Frisbie (Friz) 8^)
scottf@eAcceleration.com

“Traveling through hyperspace ain’t like dusting crops, boy. Without
precise calculations, we’d fly right through a star, or bounce too close
to a supernova, and that would end your trip real quick, wouldn’t it?” �
Han Solo


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com


Best regards, Ruslan.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

To follow on, is there or will there be (soon) an unmerge interface …I
noticed there was a contrib made for rt-2 , will be nice to have one for
3-4,
I don’t know.

Thanks;

Roy

----- Original Message -----
From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: scottf@eacceleration.com
Cc: “RT-Users” rt-users@lists.bestpractical.com
Sent: Wednesday, August 31, 2005 6:12 PM
Subject: Re: [rt-users] Unmerging tickets.

While doing a mass merge of several tickets into one, one of our techs
accidentally got a ticket into the bunch that shouldn’t have gone in
with the rest. Is there a way to ‘unmerge’ a ticket? From the
documentation, it looks like the only way is to change entries in the
DB. I’d rather not have to mess with the DB directly if possible.
There is no way to unmerge tickets without changing DB directly.


Thanks!
Scott Frisbie (Friz) 8^)
scottf@eAcceleration.com

“Traveling through hyperspace ain’t like dusting crops, boy. Without
precise calculations, we’d fly right through a star, or bounce too close
to a supernova, and that would end your trip real quick, wouldn’t it?” —
Han Solo


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com


Best regards, Ruslan.




http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com

Best regards, Ruslan.