In the archives I’ve come across several people looking for an “unmerge
tickets” facility, but I haven’t really found an answer beyond “do it
by hand”.
Is there a way to do this yet?
Tony
In the archives I’ve come across several people looking for an “unmerge
tickets” facility, but I haven’t really found an answer beyond “do it
by hand”.
Is there a way to do this yet?
Tony
At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…
-ToddOn Mon, Dec 13, 2004 at 08:26:50PM +0000, Tony Bowden wrote:
In the archives I’ve come across several people looking for an “unmerge
tickets” facility, but I haven’t really found an answer beyond “do it
by hand”.Is there a way to do this yet?
Tony
Be sure to check out the RT wiki at http://wiki.bestpractical.com
At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…
Thanks.
Do I have to actually log into the database and do this by hand, or is
there something I can call to do this?
Tony
I don’t think so. Also, when tickets are merged wachers, time
worked, and links are modified in the ticket that was merged
into. This can’t be undone without some manual detective work.
-ToddOn Mon, Dec 13, 2004 at 08:51:43PM +0000, Tony Bowden wrote:
On Mon, Dec 13, 2004 at 03:10:02PM -0500, Todd Chapman wrote:
At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…Thanks.
Do I have to actually log into the database and do this by hand, or is
there something I can call to do this?Tony