Unmerge Tickets?

In the archives I’ve come across several people looking for an “unmerge
tickets” facility, but I haven’t really found an answer beyond “do it
by hand”.

Is there a way to do this yet?

Tony

At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…

-ToddOn Mon, Dec 13, 2004 at 08:26:50PM +0000, Tony Bowden wrote:

In the archives I’ve come across several people looking for an “unmerge
tickets” facility, but I haven’t really found an answer beyond “do it
by hand”.

Is there a way to do this yet?

Tony


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…

Thanks.

Do I have to actually log into the database and do this by hand, or is
there something I can call to do this?

Tony

I don’t think so. Also, when tickets are merged wachers, time
worked, and links are modified in the ticket that was merged
into. This can’t be undone without some manual detective work.

-ToddOn Mon, Dec 13, 2004 at 08:51:43PM +0000, Tony Bowden wrote:

On Mon, Dec 13, 2004 at 03:10:02PM -0500, Todd Chapman wrote:

At the database level you can update the Tickets tables so
that the id and EffectiveId columns have the same value for
each ticket…

Thanks.

Do I have to actually log into the database and do this by hand, or is
there something I can call to do this?

Tony