Unknown user from mail.log

RT Users
1

Hi, guys.

What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed.

The thing is I want to create a ticket automatically when a new e-mail message arrives. I’ve installed fetchmail to retrieve e-mails messages from other server.

Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=pop-sp-genesis@kliper.pop-sp.rnp.br, orig_to=root@kliper.pop-sp.rnp.br, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: “pop-sp-genesis”)

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901

2

Hi, guys.

What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed.

The thing is I want to create a ticket automatically when a new e-mail message arrives. I’ve installed fetchmail to retrieve e-mails messages from other server.

Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=pop-sp-genesis@kliper.pop-sp.rnp.br, orig_to=root@kliper.pop-sp.rnp.br, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: “pop-sp-genesis”)

It looks like you need to tell fetchmail to deliver to rt-mailgate,
instead of the mail subsystem. The fetchmail wikipage has some
examples.

-kevin

3

Kevin,

I think I already did that. I created a file named .fetchmailrc on the
same RT directory.

Look:

rtracker:/etc/request-tracker3.6# vim .fetchmailrc
set daemon 60
poll imap.pop-sp.rnp.br proto imap username “rt” password “rt_pass” mda
“/usr/bin/rt-mailgate --url https://rt.pop-sp.rnp.br/rt --queue general
–action correspond”

What do you guess about?

Wagner Pereira

PoP-SP/RNP - Ponto de Presen�a da RNP em S�o Paulo
CCE/USP - Centro de Computa��o Eletr�nica da Universidade de S�o Paulo

Tel. (11) 3091-8901

Kevin Falcone escreveu:> On Thu, Jan 14, 2010 at 05:08:35PM -0200, Wagner Pereira wrote:

Hi, guys.

What the heck the following means? I retrieved it from /var/log/mail.log, on the same server where Request Tracker is installed.

The thing is I want to create a ticket automatically when a new e-mail message arrives. I’ve installed fetchmail to retrieve e-mails messages from other server.

Jan 14 16:00:02 rtracker postfix/local[7187]: F378524FBE: to=pop-sp-genesis@kliper.pop-sp.rnp.br, orig_to=root@kliper.pop-sp.rnp.br, relay=local, delay=0.02, delays=0/0.01/0/0.01, dsn=5.1.1, status=bounced (unknown user: “pop-sp-genesis”)

It looks like you need to tell fetchmail to deliver to rt-mailgate,
instead of the mail subsystem. The fetchmail wikipage has some
examples.

-kevin

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4

Kevin,

I think I already did that. I created a file named .fetchmailrc on the
same RT directory.

Then you need to figure out how it got into postfix
Check the fetchmail and RT logs

-kevin

5

And now I strongly recommend you go and change the user name and
password you sent to a mailing list.

Roy

Wagner Pereira wrote: