Hi All…
I was wondering what happens if RT 3.4.x receives a reply to a ticket
number it does not know about. I ask because I am looking at moving from
2.0.13 to 3.4.x and I am thinking that migrating all the data may not be
worth the effort.
Instead, I would just set up a new RT on a new system and point my support
email at it. I figure I can start thise ticket numbers at a higher number
than the current ones.
The only problem would be people replying to older tickets and the reply
would go to the new RT. I have noticed that people sometimes reply to very
old tickets instead of opening a new one. Also, there will be current
tickets to deal with.
So, would RT 3.4.x reject the email, or open a ticket with that number?
Something else?
Thanks!
Jim
At Friday 5/27/2005 02:05 PM, Jim Archer wrote:
Hi All…
I was wondering what happens if RT 3.4.x receives a reply to a ticket
number it does not know about. I ask because I am looking at moving from
2.0.13 to 3.4.x and I am thinking that migrating all the data may not be
worth the effort.
A new ticket would be created.
Steve
Thanks Steve! Would the newly opened ticket have a new ticket number or
would it use the non-existing ticket number in the subject line?–On Friday, May 27, 2005 2:34 PM -0400 Stephen Turner sturner@MIT.EDU wrote:
At Friday 5/27/2005 02:05 PM, Jim Archer wrote:
Hi All…
I was wondering what happens if RT 3.4.x receives a reply to a ticket
number it does not know about. I ask because I am looking at moving
from 2.0.13 to 3.4.x and I am thinking that migrating all the data may
not be worth the effort.
A new ticket would be created.
Steve
At Friday 5/27/2005 04:58 PM, Jim Archer wrote:
Thanks Steve! Would the newly opened ticket have a new ticket number or
would it use the non-existing ticket number in the subject line?
Jim,
It would have a new number - once RT failed to find a ticket with the
number in the subject line, it would treat the message like a completely
new one and give it the next ticket number in the system.
Steve