Unknown encoding 'GB18030' at RT4.0.4

RT Users
1

Sir,

Emails which encode with ‘GB18030’ can not receive by RT-4.0.4. Mail log as:

Dec 29 08:51:08 server postfix/local[26843]: A58FF51008F:
to=, relay=local, delay=239881,
delays=239880/0.95/0/0.35, dsn=4.3.0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said: Unknown encoding
‘GB18030’ at /opt/rt4/sbin/…/lib/RT/I18N.pm line 323 Stack:
[/usr/local/lib/perl5/5.10.1/Carp.pm:44]
[/usr/local/lib/perl5/5.10.1/i686-linux-thread-multi/Encode.pm:189]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:323]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:542]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:214]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:282]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1400]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] )

I tried to install Encode::HanExtra, but still have the same error message.

Refer: Carbon60: Cloud Consulting - Services and Solutions

Jia

2

Sir,

Emails which encode with ‘GB18030’ can not receive by RT-4.0.4. Mail log as:

Dec 29 08:51:08 server postfix/local[26843]: A58FF51008F:
to=, relay=local, delay=239881,
delays=239880/0.95/0/0.35, dsn=4.3.0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said: Unknown encoding
‘GB18030’ at /opt/rt4/sbin/…/lib/RT/I18N.pm line 323 Stack:
[/usr/local/lib/perl5/5.10.1/Carp.pm:44]
[/usr/local/lib/perl5/5.10.1/i686-linux-thread-multi/Encode.pm:189]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:323]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:542]
[/opt/rt4/sbin/…/lib/RT/I18N.pm:214]
[/opt/rt4/sbin/…/lib/RT/EmailParser.pm:282]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1400]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] )

I tried to install Encode::HanExtra, but still have the same error message.

Have you restarted web server after installing module? Doc says that module
is loaded on demand and there is no additional steps required, so in theory
after installing Encode::HanExtra things should work.

Refer: Carbon60: Managed Cloud Services

–
Jia

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.