Odhiambo Washington wrote:
I have just two questions for the week
Other than using a long sql query (maybe), is there an easy/cleaner way
Does someone have a good HOWTO on “Escalator” script installation?
I’ve read the thing but it doesn’t quite get in, and I’ve done that
more than 10 times!
The escalator is not a scrip action thing like the other stuff. Basic
escalation functionality is already part of RT, but RT itself is not able
to do things on a scheduled basis. So, You have to call the escalator
script on a daily base using Your favorite cron daemon.
That explanation was quite helpful. I’d been wondering all along why an external
method had to be used.
However, one question still remains in my mind: How can the escalator help me
apart from showing that the priority has been changed on th web UI? I was thinking
in the lines of (say) in a situation where priority begins at 0, and with time
moves towards 10 over 10 days, I’d like to have the Admin Watcher notified when
priority is over 6. It means ticket is still unresolved, yes? Maybe this can be
done but I am by no means capable of coming up with something that can do it.
It again leaves me wondering - what is the expect effect of the escalator??
Odhiambo Washington firstname.lastname@example.org "The box said 'Requires
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Legalize free-enterprise murder: why should governments have all the