Uninstalling ScripsActions

RT Users
1

Hi,

I have just two questions for the week :wink:

  1. Other than using a long sql query (maybe), is there an easy/cleaner way to uninstall
    Scripactions?

  2. Does someone have a good HOWTO on “Escalator” script installation?
    I’ve read the thing but it doesn’t quite get in, and I’ve done that
    more than 10 times!

Thanks

    cheers
   - wash

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
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–from a /. post

2

Odhiambo Washington wrote:

Hi,

I have just two questions for the week :wink:

  1. Other than using a long sql query (maybe), is there an easy/cleaner way
    to uninstall
    Scripactions?

  2. Does someone have a good HOWTO on “Escalator” script installation?
    I’ve read the thing but it doesn’t quite get in, and I’ve done that
    more than 10 times!

Thanks

   cheers
  - wash

The escalator is not a scrip action thing like the other stuff. Basic
escalation functionality is already part of RT, but RT itself is not able
to do things on a scheduled basis. So, You have to call the escalator
script on a daily base using Your favorite cron daemon.

Hello Harald,

That explanation was quite helpful. I’d been wondering all along why an external
method had to be used.
However, one question still remains in my mind: How can the escalator help me
apart from showing that the priority has been changed on th web UI? I was thinking
in the lines of (say) in a situation where priority begins at 0, and with time
moves towards 10 over 10 days, I’d like to have the Admin Watcher notified when
priority is over 6. It means ticket is still unresolved, yes? Maybe this can be
done but I am by no means capable of coming up with something that can do it.

It again leaves me wondering - what is the expect effect of the escalator??

TIA

-Wash

Odhiambo Washington wash@wananchi.com “The box said ‘Requires
Wananchi Online Ltd. www.wananchi.com Windows 95, NT, or better,’
Tel: +254 2 313985-9 +254 2 313922 so I installed FreeBSD.”
GSM: +254 72 743223 +254 733 744121 This sig is McQ! :slight_smile:

Legalize free-enterprise murder: why should governments have all the
fun?

3

Odhiambo Washington wrote:
[snip escalator explanation]

Hello Harald,

That explanation was quite helpful. I’d been wondering all along why an
external
method had to be used.
However, one question still remains in my mind: How can the escalator help me
apart from showing that the priority has been changed on th web UI? I was
thinking
in the lines of (say) in a situation where priority begins at 0, and with
time
moves towards 10 over 10 days, I’d like to have the Admin Watcher
notified when
priority is over 6. It means ticket is still unresolved, yes? Maybe this
can be
done but I am by no means capable of coming up with something that can do it.

It again leaves me wondering - what is the expect effect of the escalator??

The escalator itself only counts up the priority, as You correctly assume.
Further action could be automated modifying the nag script (not only
checking for open ticket, but checking for open tickets having a certain
priority or higher). In addition, You can now search for tickets having a
certain priority on the search page, and the tickets on your ‘Home’ page are
sorted by priority as well, the ones with the highest priority right on top.

TIA

HTH,
Harald

Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com