Uninstallation of RT2

RT Users
1

Hi all,

Trying to do something that I thought would be fairly basic: remove RT from
a production server (yes, yes me bad).
I ran the make on a production environment, it has slowed the server down to
no end (running qmail, and ldap amongst other things).
I have read though the rtfm and ran a few searches in the lists, but to no
avail, nothing on how to remove it.
I’m relativly lame with linux/perl so I may need a starters kit too…

Thanks

Glen Horsington
Hosting & Special Projects Support Engineer
FLOW Communications Pty Ltd
Level 3, 541 Kent Street
SYDNEY NSW 2000
General Phone: +61 2 9263 5000
Fax: +61 2 9263 5050
Email: GHorsington@flow.com.au
Web: http://www.flow.com.au/

2

Hi all,

Trying to do something that I thought would be fairly basic: remove RT from
a production server (yes, yes me bad).
I ran the make on a production environment, it has slowed the server down to
no end (running qmail, and ldap amongst other things).
I have read though the rtfm and ran a few searches in the lists, but to no
avail, nothing on how to remove it.
I’m relativly lame with linux/perl so I may need a starters kit too…

I believe your problem is elsewhere. What does top give for the loads when
the server is slow?

Anyway to answer your question directly, simply do this:

  1. Edit httpd.conf and remove rt entries. Restart apache. I mean stop/start.
  2. Login to mysql and do drop database rt2 or whetever name you gave it
  3. cd /path/to/rt2
    rm -rf rt2

If you gave more details about your problem, I’m sure you could get help
towards resolving it, not backing out!

rgds

-Wash

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