Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for this
transaction only; persistent squelching is managed on the People page.
But seems it ignore uncheked boxes and send all time to all recipients.
Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.2017-02-09 9:02 GMT+01:00 Ģirts Mažonis girts.mazonis@gmail.com:
Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for this
transaction only; persistent squelching is managed on the People page.
But seems it ignore uncheked boxes and send all time to all recipients.
Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and from
two recipients uncheck one i get only one email not to as from INCIDENT
REPORT QUEUE. All setup is default.2017-02-09 14:01 GMT+02:00 Ģirts Mažonis girts.mazonis@gmail.com:
Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and
from two recipients uncheck one i get only one email not to as from
INCIDENT REPORT QUEUE. All setup is default.
Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for
this transaction only; persistent squelching is managed on the People
page.
But seems it ignore uncheked boxes and send all time to all recipients.
Hi LJ172.
I’ve heard from several users about this issue as well. One solution is to delete unnecessary recipients, but for me this is not an acceptable solution. I have not found a real solution to this problem.
ah thanks for your fast reply! Well the conclusion is that’s a really silly issue without a good solution in that case :).
We have intensivly tested and the checkboxes of CC contact nor requestors seems to do anything. Uncheck or checked all recipients or CCs get a notification.
To prevent colleagues from making CC mistakes with this problem we have changed script #5 : action : Notify requestors (instead of Notify requestors and CCs)
However the problem with multiple requestors still exists. Hopefully RT will fix this overtime. But your post seems 5 year old now so there is little hope…
Hi.
I have get github url for bugfix if still looking for fix.
I have just check on RT 5.0.2 and RTIR 5.0.1 and all worked as expected. This fix is for RTIR 4.0.2 but unfortunately this fix was not moved to RTIR 5.0.1. You must apply it manually.
