Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0

Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for this
transaction only
; persistent squelching is managed on the People page.

But seems it ignore uncheked boxes and send all time to all recipients.

OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0

Hi Girts,

Make sure you are not suffering this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=32290

Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.2017-02-09 9:02 GMT+01:00 Ģirts Mažonis girts.mazonis@gmail.com:

Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for this
transaction only
; persistent squelching is managed on the People page.

But seems it ignore uncheked boxes and send all time to all recipients.

OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0

Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and from
two recipients uncheck one i get only one email not to as from INCIDENT
REPORT QUEUE. All setup is default.2017-02-09 14:01 GMT+02:00 Ģirts Mažonis girts.mazonis@gmail.com:

Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and
from two recipients uncheck one i get only one email not to as from
INCIDENT REPORT QUEUE. All setup is default.

2017-02-09 13:36 GMT+02:00 Marcos Orallo m_orallo@yahoo.es:

Hi Girts,

Make sure you are not suffering this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=32290

Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.

2017-02-09 9:02 GMT+01:00 Ģirts Mažonis girts.mazonis@gmail.com:

Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients for
this transaction only
; persistent squelching is managed on the People
page.

But seems it ignore uncheked boxes and send all time to all recipients.

OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0