I just upgraded to RT 3.2.1, and I love all the new features. But I
would like to add one more, and I haven’t seen how to do it posted since
I’ve been a member, or been able to find anything in the archives
(unless I’m just using htdig wrong…).
But when doing “Update all these tickets at one”, I sometimes just want
to update perhaps 6 out of 50 tickets, and rather than building a more
specific search each time, it would be easier in those cases to just
check 6 rather than un-checking 44. Being able to toggle them all back
to “checked” if desired would be nice too.
I’m not a programmer myself or I would just figure it out. Again, I’m
sorry if this was covered, and if it was please send me a link to at
least the month it happened and I’ll go find it.
I just upgraded to RT 3.2.1, and I love all the new features. But I
would like to add one more, and I haven’t seen how to do it posted since
I’ve been a member, or been able to find anything in the archives
(unless I’m just using htdig wrong…).
But when doing “Update all these tickets at one”, I sometimes just want
to update perhaps 6 out of 50 tickets, and rather than building a more
specific search each time, it would be easier in those cases to just
check 6 rather than un-checking 44. Being able to toggle them all back
to “checked” if desired would be nice too.
I’m not a programmer myself or I would just figure it out. Again, I’m
sorry if this was covered, and if it was please send me a link to at
least the month it happened and I’ll go find it.
Well, that would help in those cases, but having them all checked is
useful other times. I suppose I should try to estimate which situation I
find myself in more often, but I’m not the only one who uses it, either.
Regardless, thank you. I may change the default to unchecked even if I
do figure out how to toggle it.
I added some (Javascript) code to /Search/Bulk.html to implement this on
our RT instance. It allows the agent to “Check All” and “Uncheck All”. I
was originally going to attempt this without Javascript, but broke down
and did it with Javascript because I was short on time.
This is best placed in the local directory of your RT install as described
in CleanlyCustomizeRT on the RTWiki. See “Using the ‘local’ directory”.
You may have to create /path/to/rt/local/html/Search and drop it in there
to make it work.
I just upgraded to RT 3.2.1, and I love all the new features. But I
would like to add one more, and I haven’t seen how to do it posted since
I’ve been a member, or been able to find anything in the archives
(unless I’m just using htdig wrong…).
But when doing “Update all these tickets at one”, I sometimes just want
to update perhaps 6 out of 50 tickets, and rather than building a more
specific search each time, it would be easier in those cases to just
check 6 rather than un-checking 44. Being able to toggle them all back
to “checked” if desired would be nice too.
I’m not a programmer myself or I would just figure it out. Again, I’m
sorry if this was covered, and if it was please send me a link to at
least the month it happened and I’ll go find it.