Unauthorized This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required

RT Users
1

We are currently experiencing an issue connecting to the database using the same credentials and configuration that were working fine previously.

To provide some context, we encountered two related problems before this:

  1. The /etc mount point became full because a backup was configured on this mount point.

  2. The / mount point was also full, as the database was installed there by default.

Although we resolved these storage issues, we are still facing the database connection problem.

We consulted with our OS team, and they mentioned there might be a network-related issue. As a precaution, we have also rebooted the server, but the problem persists.

Could you please assist us in troubleshooting and resolving this issue? We would greatly appreciate your help.

Regards,

Akhilesh

2

You don’t say what sort of database you’re using (MariaDB, MySQL, Postgres, etc) but I think your first step should be to check that you can access the database using its own client tools outside of RT, in case your disk space issues have screwed up the database itself.

Assuming that’s OK, your next port of call should be your web server error logs to see if RT is complaining about anything, such as corrupted tables or lack of space, etc.

3

thanks our issue resolved after changinh the admin password in apache config file because same admin user authenticated through the AD authentication policies