Unable to view attachment

Hi,

unprivileged user create ticket,
priviledged helpdesk user reply with ticket, with attachment
unpriviled user received email with attachment link

https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf

when user clicks on this links it brings user to

http://helpdesk.abc.com/SelfService/

when unpriviledge user log in

there is no attachment.

however, when a privilege user logs in, using IE, it asked to save this
file. in Firefox 3.5 it dispalys the page in the broser.

This must be some kind of permission. I looked at the permissions but
don’t know where it is applied.

appreciate any assistance!

Regards,

Raymond Wong

Personal motto: P.E.A.C.E
Enjoy the present
Assert your goals
Champion peace
Entrust others

Hi,

unprivileged user create ticket,
priviledged helpdesk user reply with ticket, with attachment
unpriviled user received email with attachment link

https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf

This appears to be your own custom code generating this link
Unprivileged users would access attachments at
/SelfService/Attachment/ rather than /Ticket/Attachment/

-kevin

Hi Kevin,

Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I
have not made any changes to the code. All unprviledged users when
log in http://helpdesk.abc.com it
automatially redirects to http://helpdesk.abc.com/SelfService/

currently all unpriviledge users can create and reply to tickets via
email and can
log into web and create tickets. but when unpriviled users create ticket
using the web, and when create ticket button is pressed, user receive
"[error]: WebRT: No permission to view newly created 10002
ticket"

don’t know if this is a contributing factor or something else.

raymondOn Wed, 5 Aug 2009, Kevin Falcone wrote:

On Wed, Aug 05, 2009 at 11:11:31AM -0700, raymond@pilotsupplies.com wrote:

Hi,

unprivileged user create ticket,
priviledged helpdesk user reply with ticket, with attachment
unpriviled user received email with attachment link

https://helpdesk.abc.com/exchweb/bin/redir.asp?URL=http://helpdesk.abc.com//Ticket/Attachment/284344/263337/7103344_2_Virtual_Office_Quick_Reference_Guide.pdf

This appears to be your own custom code generating this link
Unprivileged users would access attachments at
/SelfService/Attachment/ rather than /Ticket/Attachment/

-kevin

when user clicks on this links it brings user to

http://helpdesk.abc.com/SelfService/

when unpriviledge user log in

there is no attachment.

however, when a privilege user logs in, using IE, it asked to save this
file. in Firefox 3.5 it dispalys the page in the broser.

This must be some kind of permission. I looked at the permissions but
don’t know where it is applied.

appreciate any assistance!


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Regards,

Raymond Wong

Personal motto: P.E.A.C.E
Enjoy the present
Assert your goals
Champion peace
Entrust others

Hi Kevin,

Thank you for the reply. This is a new 3.8.4 install on Debian 9.04 and I
have not made any changes to the code. All unprviledged users when

The face that you have redir.asp in there speaks to some sort of
wackiness (or some sort of outlook shenanigans)

log in http://helpdesk.abc.com it
automatially redirects to http://helpdesk.abc.com/SelfService/

currently all unpriviledge users can create and reply to tickets via
email and can
log into web and create tickets. but when unpriviled users create ticket
using the web, and when create ticket button is pressed, user receive
"[error]: WebRT: No permission to view newly created 10002
ticket"

Sounds like you want to grant Requestors the ShowTicket right so they
can see the ticket they just created.

don’t know if this is a contributing factor or something else.

-kevin