Is there a way of preventing users from opening and working on tickets
before a depended on approval ticket is authorized? I had thought about
deleting the original ticket when the authorization ticket was created and
then adding a new request ticket when the authorization ticket was closed,
but that would mean that the users request ticket number and work ticket
number would be different.
Does anyone have any suggestions?
Thanks,
Nick
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As far as preventing users from opening (creating) tickets that is
difficult as only the admin then could initiate (create) tickets…
But you could create a “submit” Q were tickets can only be opened
(created) with only admin access to that Q beside ticket creation.
You could then transfer the tickets you approve to a second
“processing” Q where staff are given rights to work on the tickets.
That would preserve the initial ticket number and content.
Thanks
ThomasOn Friday, October 10, 2003, at 06:30 AM, Nick Bown wrote:
Hello,
Is there a way of preventing users from opening and working on tickets
before a depended on approval ticket is authorized? I had thought about
deleting the original ticket when the authorization ticket was created
and
then adding a new request ticket when the authorization ticket was
closed,
but that would mean that the users request ticket number and work
ticket
number would be different.
Does anyone have any suggestions?
Thanks,
Nick
This message is intended solely for the use of the individual or
organisation to whom it is addressed and may contain confidential or
copyrighted information. If you have received this message in error,
please
reply to the originator and delete it immediately. If you are not the
intended recipient, you should not use, copy, alter, disseminate,
print or
disclose the contents of this message.
Information or opinions expressed in this message and/or any
attachments are
those of the author and are not necessarily those of EFSS Ltd. or its
affiliates. EFSS Ltd. accepts no responsibility for loss or damage
arising
from its use, including damage from viruses.
Note: Internet e-mails are not necessarily secure. EFSS Ltd. does not
accept
responsibility for changes made to this message after it was sent.