I’ve used RT1 and had no problem, but for the life of me I can’t get RT2
to send email on its own. The queue recieves email I send to it (from
several different addresses) so that works, but auto-replies are never
sent. Also when I reply to tickets from within RT, the email never goes
anywhere.
Now here’s the weird part…if I pipe an email on the command line to
rt-mailgate (as both root & non-root users), rt recieves it fine and the
auto-reply is sent as it should be per the Scrip I have set up. But then
if I go into the web interface and reply to that ticket it goes nowhere.
I did some snooping around in my mail logs, and the only difference I can
find between the two transactions is this:
When I submit I ticket in the normal fashion via email, this turns up…
Aug 6 09:39:37 moose sendmail[1165]: f76Ddb201165: from=daemon, size=596,
class=0, nrcpts=0, msgid=200108061339.f76Ddb201165@moose.magpage.com,
relay=daemon@localhost
And when I submit a ticket by piping text to rt-mailgate as user
nobody (i.e. cat file |/usr/local/rt2/bin…etc) I get this…
Aug 6 09:45:49 moose sendmail[1208]: f76DjnW01208: from=nobody, size=553,
class=-60, nrcpts=1, msgid=rt-41-52.14.4766224827617@Magpage,
relay=nobody@localhost
So it looks as though the auto-reply is being sent but its being sent with
no recipients. Any ideas anyone? FYI, I’m running FreeBSD 4.3-STABLE.
Thanks 