I’m looking for some help on why our RT users can not see some of the standard user defined fields on an RT account on the User Summary page. We use an LDAP sync to fill in various fields including Address1 and Work Phone but when you click on a user name to see the user information those fields are showing but the value are not showing. We can see that there is data in them because as a root user we can see it in the account itself. Or we can open a ticket, click on a user account and go to the User Summary Page and see it. As a non-root user, we can see other fields that are sync like Email, Real Name, Organization.
Does anyone know where we can see the permission settings for those fields? We don’t see them in any of the custom field areas. Probably because these are system defined fields.
Thanks in advance.